At Chalhoub Group, our commitment is to champion Diversity, Equity, and Inclusion (DE&I) throughout our operations, building an environment where success is a collective journey—One Team, One Culture.
We recognise that the wellbeing of individuals and communities is intertwined, shaping the foundation of our long-term success.
The People pillar embodies the values of the Chalhoub family, emphasising human rights, social wellbeing, and shared growth. This is built on a foundation of inclusivity, innovation, and meaningful community engagement.
Nurturing and RETAINING TALENT
For Chalhoub Group’s success to be a collective journey, we nurture national talent, facilitate the growth of our workforce through education, development, and training, and encourage innovative thinking. This commitment extends into our Talent Management and Retention strategy, where transformative initiatives such as Chalhoub University and LeadForward, form the foundation for cultivating a dynamic, empowered and future-ready workforce.
We focus on diversity and inclusion, achieving gender pay parity and advancing women in leadership. Our DE&I initiatives are highlighted by the launch of programmes aimed at increasing women's representation in leadership roles, empowering youth, and supporting People of Determination (PoD).
The Path of Empowerment for People of Determination
We are dedicated to creating career pathways for PoD by offering tailored employment opportunities across retail, warehouse, and corporate functions. In 2024, we successfully onboarded 24 PoD team members in warehouse operations through job carving and workplace adaptation, ensuring an environment that meets their unique needs. Looking ahead 15 Emirati from PoD category will be offered roles in our Dubai warehouse, further expanding our efforts.
Talent Retention: Building a Culture of Engagement
Our retention strategy focuses on fostering an environment where team members feel valued, supported, and inspired to stay and grow. Our performance management framework is rooted in creating a culture of growth, feedback, and alignment with organisational objectives. By leveraging tools such as DRIVE, we ensure clarity, accountability, and continuous performance improvement. Our approach includes goal setting, feedback cycles, and structured development initiatives that promote transparency and fairness across all levels of the organisation.
Building upon 2023 successes, 2024 marked a significant step forward in our HSSE journey, with several milestones achieved. The expansion of our ISO certifications to include not only logistics but also our offices and retail stores has been a defining accomplishment. With ISO 45001 for Occupational Health & Safety and ISO 14001 for Environmental Management is now covering all offices, logistics, and stores.
Our Wellbeing and Engagement events and activations are designed to promote a spirit of camaraderie and shared purpose amongst our valued team members across all regions.
The Wellbeing Week is a flagship initiative that continues to grow each year, offering physical and virtual activities aimed at enhancing the overall wellbeing of our workforce. In 2024, over 2,900 participants across eight countries, 200 more than 2023, took part in various workshops and consultations, focusing on mental health, financial literacy, and physical wellbeing.
| Targets | Scope | Baseline year | Target | Target Year | Current Status |
|---|---|---|---|---|---|
| Women representation in senior leadership roles (E1,2,3) | Group-wide | 2021 | 43%-47% | 2030 | 40% |
| Human Rights Due Diligence of the value chain | UAE | 2025 | 100% | 2030 | Baseline in 2025 |
| Human Rights Due Diligence of the value chain | All Countries | 2025 | 30% | 2030 | Baseline in 2025 |
