<span class="medium">sustainability</span> people 
<span class="medium">sustainability</span> people

sustainability people

PEOPLE

At Chalhoub Group, our commitment is to champion Diversity, Equity, and Inclusion (DE&I) throughout our operations, building an environment where success is a collective journey—One Team, One Culture.

  • PEOPLE
  • We recognise that the wellbeing of individuals and communities is intertwined, shaping the foundation of our long-term success. 




    The People pillar embodies the values of the Chalhoub family, emphasising human rights, social wellbeing, and shared growth. This is built on a foundation of inclusivity, innovation, and meaningful community engagement.


    • <p><span class="light"></span></p><p>Nurturing and RETAINING TALENT</p>
    • Nurturing and RETAINING TALENT

      For Chalhoub Group’s success to be a collective journey, we nurture national talent, facilitate the growth of our workforce through education, development, and training, and encourage innovative thinking. This commitment extends into our Talent Management and Retention strategy, where transformative initiatives such as Chalhoub University and LeadForward, form the foundation for cultivating a dynamic, empowered and future-ready workforce.

    • Learning Pathways
      The launch of our Learning Pathways initiative was based on the new Skills Taxonomy approach for the People & Culture (P&C) Job family and Brand Trainers. Additional pathways were rolled out for departments like Legal, Compliance, Visual Merchandising, Finance & Treasury, and Procurement, ensuring all aspects of our business are supported by highly skilled professionals, fostering growth and innovation.
    • LeadForward
      Our LeadForward Programme is strategically designed with three core objectives: Talent Identification, Talent Development, and Succession Planning. Starting with "Your Potential" event, the programme also included virtual ‘Expert Insights’ sessions and Growth Circles, fostering mutual learning and community among participants. Notably successful, the programme received overwhelmingly positive feedback, with an overall satisfaction rate of 92%.
    • Chalhoub University
      Chalhoub University pioneers the evolution of Learning and Development, breaking barriers of budget and geography through its five academies, learner-led culture, and subscription-based model. Simultaneously, LeadForward spearheads the cultivation of a high-performing leadership pipeline, offering an 18-month programme fostering social learning, mindset transformation, and personalised growth experiences for a community of 200 leaders.
    • Diverse and Equitable Workplace<p><span class="light"></span></p>
    • Diverse and Equitable Workplace

      We focus on diversity and inclusion, achieving gender pay parity and advancing women in leadership. Our DE&I initiatives are highlighted by the launch of programmes aimed at increasing women's representation in leadership roles, empowering youth, and supporting People of Determination (PoD).

       

    • Youth Summit
      The One Young World 2023 Summit in Belfast saw active participation from our team members among global young leaders. Addressing critical issues like peace, climate change, food security, education, and mental health, they engaged in a robust agenda of speeches and workshops led by influential figures. Our team emerged empowered, joining the One Young World Ambassadors, poised to drive positive impact in their professional spheres and communities, leveraging insights and inspiration from this transformative four-day event.
    • The Path of Empowerment for People of Determination


      We are dedicated to creating career pathways for PoD by offering tailored employment opportunities across retail, warehouse, and corporate functions. In 2024, we successfully onboarded 24 PoD team members in warehouse operations through job carving and workplace adaptation, ensuring an environment that meets their unique needs. Looking ahead 15 Emirati from PoD category will be offered roles in our Dubai warehouse, further expanding our efforts. 


    • Talent Retention: Building a Culture of Engagement


      Our retention strategy focuses on fostering an environment where team members feel valued, supported, and inspired to stay and grow. Our performance management framework is rooted in creating a culture of growth, feedback, and alignment with organisational objectives. By leveraging tools such as DRIVE, we ensure clarity, accountability, and continuous performance improvement. Our approach includes goal setting, feedback cycles, and structured development initiatives that promote transparency and fairness across all levels of the organisation.


    • Protecting Health and Safety<p><span class="light"></span></p>
    • Protecting Health and Safety

      Our comprehensive health and safety framework ensures a safe working environment through stringent risk controls, regular training, and robust safety protocols. This proactive approach has significantly reduced work-related injuries and enhanced the overall safety culture within the Group​.

    • Group-wide HSSE Management System

      Building upon 2023 successes, 2024 marked a significant step forward in our HSSE journey, with several milestones achieved. The expansion of our ISO certifications to include not only logistics but also our offices and retail stores has been a defining accomplishment. With ISO 45001 for Occupational Health & Safety and ISO 14001 for Environmental Management is now covering all offices, logistics, and stores. 


    • People-centric Wellbeing Culture<span class="light"></span>
    • People-centric Wellbeing Culture

      Our Wellbeing and Engagement events and activations are designed to promote a spirit of camaraderie and shared purpose amongst our valued team members across all regions. 

      The Wellbeing Week is a flagship initiative that continues to grow each year, offering physical and virtual activities aimed at enhancing the overall wellbeing of our workforce. In 2024, over 2,900 participants across eight countries, 200 more than 2023, took part in various workshops and consultations, focusing on mental health, financial literacy, and physical wellbeing. 


“We nurture Diversity, Equity and Inclusion by celebrating and capitalising on our people’s differences and unique traits.”
TARGET VS. ACHIEVEMENT
Targets Scope Baseline year Target Target Year Current Status
Women representation in senior leadership roles (E1,2,3) Group-wide 2021 43%-47% 2030 40%
Human Rights Due Diligence of the value chain UAE 2025 100% 2030 Baseline in 2025
Human Rights Due Diligence of the value chain All Countries 2025 30% 2030 Baseline in 2025
  • GREAT PLACE to work

    Chalhoub Group is recognised as a Great Place to Work - Certified™ company in 8 countries: UAE, KSA, Kuwait, Bahrain, Qatar, Egypt, Jordan and India.
  • <span class="medium">GREAT </span> PLACE&nbsp;<span class="light">to work</span>
Chalhoub Group is recognised as a Great Place to Work - Certified™ company in 8 countries: UAE, KSA, Kuwait, Bahrain, Qatar, Egypt, Jordan and India.