• business

    Winners at the international cx awards 2020

    Tue, Apr, 13, 2021

We are thrilled to announce that Chalhoub Group won an internationally acclaimed award in 2 categories at the International Customer Experience Awards: Gold Award winner for Customer-Centric Culture and the Silver Award winner for Business Change and Transformation.

In 2018, Chalhoub embarked on a transformation journey with a vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere. The Customer Experience programme was created to support this movement and is built around four key pillars, aimed at providing a holistic strategy to support the Group’s objective of transformation: Education & Mindset, Strategy Design, Implementation and Measurement.

The success of this programme comes from the collaboration & involvement across various teams and our CX champions, both in store and behind the scenes who were essential change agents.

Congratulations to all!

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