Meet our servant leaders

Kamran is the Chief Data and Technology Officer at Chalhoub Group.

With over 23 years of diverse experience, Kamran is an experienced leader in the realms of technology, specialising in driving commercial growth and strategic initiatives as a Chief Technology Officer (CTO), Chief Information Officer (CIO), and Chief Digital Officer (CDO). Kamran is also a member of the Group’s Ex-com. His expertise spans various domains, including technology Strategy, architecture, delivery processes, and the IT value chain. Kamran has a proven track record in orchestrating complex digital transformations, eCommerce ventures, ERP implementations, and business change programs across IT, healthcare, media, retail, banking, and product/tech sectors.

In addition to his corporate roles, Kamran actively contributes to startup incubator programs, offering guidance on business and technology strategies. He has recently embarked on his own entrepreneurial journey by launching a tech startup in the retail sector while also serving as a trusted advisor to numerous technology startups. Furthermore, Kamran is deeply engaged in the investment landscape, serving on boards focusing on technology-based startups.

Recognised for his end-user focus and commercial acumen, Kamran is adept at fostering successful delivery teams and forging enduring, value-centric partnerships. He champions efficient and adaptive project management approaches, is proficient in methodologies like TOGAF, PRINCE2, and COBIT, and advocates Agile (Scrum)/Safe methodologies.

Kamran's career includes significant tenures with prominent organisations such as Accenture, Argos, Barclays, and the Telegraph newspaper, where he held pivotal senior technology roles. Currently, Kamran serves as the Chief Data and Technology Officer for the largest luxury retailer in the Middle East, where he emphasises building high-performing Technology teams and prioritises employee growth and well-being.

His academic achievements include several postgraduate qualifications in Computer Science and Management Science and a doctorate focusing on technology and IT-business value. Kamran's doctoral research interests encompass organisation theory, IT strategy, IT agility, and IT and commercial value chains, reflecting his commitment to advancing knowledge in the field.

Andreu Marco is the Chief Operating Officer at Chalhoub Group, the partner and creator of luxury experiences in the Middle East. He is responsible for enhancing the Group's core operations aligning them with the overall strategic objectives. His primary focus is to ensure efficient delivery of innovative, reliable, and customer-focused business services internally and externally in areas like End to End Supply chain, Logistics, Admin, Store Operations, and 3D. He is a member of the Group’s Ex-com and serves as an advisory role for the Presidents and fellow Ex-Com members, providing strategic direction to the Group’s Operations.

Andreu Marco is an international end-to-end Strategy and Operations Leader with over 25 years of experience in the fashion, beauty and luxury industry. He has spent most of his career at Burberry (London), where he was Global SVP Supply Chain for 16 years. He also worked for Inditex for 3 years, running Globally, Massimo Dutti brand (Supply Chain), and 3 more years in Firmenich, which is one of the largest Perfumery and Ingredients manufacturers globally (Geneve, Switzerland) where he managed Global Customer Supply Chain Operations.

Andreu graduated from Pompeu Fabra University where he focused on Business, Management Economics & Logistics. He also holds a master’s degree in supply chain from Institute for Careers and Innovation in Logistics & Supply Chain.

In his free time, Andreu loves sports, such as biking, ski, swimming, etc. He also likes travelling, reading, and getting to know people from other cultures and nationalities.

Wassim Eid is the President People & Culture at Chalhoub Group. Wassim is leading the Group’s culture transformation providing impactful journeys to over 14,000 employees across 8 countries. He is responsible for setting and driving the HR Strategy and oversees a team of HR experts in; Learning and Development, Talent Management and Acquisition; People Experience and Culture, HR Operations, Rewards and People Analytics.

David Vercruysse is the President of Managed Companies Vertical at Chalhoub Group. He is encompassing beauty and fashion distribution and franchise businesses as well as the Group’s own concepts (Level Shoes, Faces, Tryano, Tanagra). In his current role, he is working on accelerating the Group’s transformation by strengthening the brands equity and driving the e-commerce initiatives.

 

Patrick Chalhoub is the Executive Chairman of Chalhoub Group.  

Alongside successfully running several luxury brands in the Middle East, he is also behind many home-grown luxury brands. He particularly contributed to the turnaround of Christofle brand that is today owned by the Group. Patrick is also a strong advocate of embracing change to drive strategic growth and long term relationships. He has steered several joint ventures and acquisitions strengthening the Group's role as a hybrid retailer and partner of choice.  

Patrick plays an instrumental role in the development of Chalhoub Group sustainability strategy through Chalhoub Impact. He is a firm advocate of Servant Leadership, reverse mentorship, and helping start-ups to scale-up.  

In recognition of his endeavour to promote the French art-de-vivre culture and language, the French government awarded Patrick with the medal of Chevalier de l’Ordre National du Mérite, and the honour of Chevalier de l’Ordre National de la Légion d’Honneur. 

Patrick is a Board Member of the UN Global Compact, a Council Member of UAE’s Circular Economy, and a Board Member of the Dubai Chamber of Commerce & Industry.

Michael Chalhoub is the Chief Executive Officer of Chalhoub Group, the leading luxury partner across the Middle East. Under his leadership, the Group is committed to delivering Vision 2033 through innovation, growth, and global expansion. Since joining Chalhoub Group, Michael has transformed the Group’s strategy, driving diversification into new categories, expanding into untapped regions, and revitalizing the investment portfolio. He has also strengthened joint venture partnerships, creating a solid foundation for sustained growth. Michael’s vision focuses on balancing growth with operational excellence. He is dedicated to expanding the Group's proprietary brands internationally while enhancing its portfolio through strategic acquisitions. Strengthening existing partnerships remains central to his strategy, solidifying Chalhoub Group’s position as a regional leader with a global presence. An entrepreneur at heart, Michael has launched several startups, including Sport360, a leading media group in the GCC that grew to a 75-person organization generating over $10M in annual revenues within just four years. He also supported multiple ventures through the Harvard Innovation Lab. Before becoming CEO, Michael served as President of Joint Ventures and Strategy, Growth, Innovation, and Investment at Chalhoub Group with prior roles at L’Oréal USA, Michael Kors, and in consulting. Michael is a Harvard Business School MBA Baker Scholar and holds master's degrees in Finance and International Affairs from Paris Dauphine University.

 

Tracey Griffin is Chief Financial Officer at Chalhoub Group.

With over 30 years of experience in luxury goods, beauty/personal care, and retail/e-commerce in a range of operating roles including Chief Financial Officer and/or Chief Operating Officer at Pandora Jewelry, Kendra Scott and Framebridge. Prior to that, she was a Senior Partner at McKinsey & Company.

Throughout her career, Tracey has worked in high growth private and public companies, built world class organizations and retail networks, launched new products and businesses, and led cross-functional transformation efforts including geographic/network expansion and digitization/technology initiatives.

Tracey is passionate about sponsorship/mentorship in the workplace and building the next generation of leaders.  She volunteers in non-profits focused on education and healthcare access.

She holds an MBA from Stanford University and a bachelor’s degree in finance from Georgetown University.

Tracey is a proud mother of two boys. She enjoys hiking, skiing and running – spending time outside, particularly in the mountains.

Fadi currently serves as Chief of Country Managers for the Chalhoub Group. He was appointed to address business challenges and develop future business expansion. He is responsible for overseeing operations between business unites and the different marketplaces to further drive growth across countries. Prior to his country management assignment, Fadi was appointed as “Retail Operating Officer” in 2003 to focus on supervising and managing the creation of own concepts and brands to ensure operational excellence and great customer experience. Fadi held various roles in the Group since he joined in 1991 including “Sales and Marketing Director for L'Oréal” when they had just signed a 12-year regional joint-venture agreement, before assuming the position of “General Manager” for 5 years, where he has been fully involved in the strategic development of L'Oréal and guaranteed its long-term success.