Leading partner for Luxury Across the Middle East
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Our Group

Learn more about the Chalhoub Group

Introduction

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the Group has become a major player in the beauty, fashion and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, the Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers. The Group is moving fast from a traditional distributor and retailer for luxury in the Middle East to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

With a growing workforce of more than 12,000 people, in 14 countries, as well as operating over 600 retail stores, the Group's success is attributed to its most valued asset: highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing further sustainable practices into their business, the Chalhoub Group was awarded in 2017, for the fifth consecutive year, the CSR Label from the Dubai Chamber of Commerce. The Group is a member of the United Nations Global Compact Community since 2014 and signatory of the Women's Empowerment Principles (WEP).

“I am proud to have created, together with my wife Widad, the Chalhoub Group – a family business which over the past 6 decades has nurtured a strong relationship between the Middle East and the West. Experience in the region and inherent market knowledge paralleled by a unique corporate culture that harbours values of trust and respect, has led the Group to become a reference for luxury in the Middle East.”

Michel Chalhoub

Founder of the Chalhoub Group

 

Chalhoub in numbers:

 

1.   Established in 1955
2.   In Depth regional coverage of 14 countries
3.   Over 600 retail outlets across the region
4.   Warehouse space of 83,000 SQM
5.   Retail space of 150,000 SQM
6.   Team of over 12,000 personnel
7.   6 innovative concept stores
8.   300+ brands
9.   11+ E-commerce sites
10. Over 100 nationalities
11. Over 125 companies, affiliates and joint ventures

 

 

Chalhoub Brochure

Chalhoub Brochure

Vision & Mission

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955.

Values

Values are what bind us as a Group. They are the inherent beliefs that have guided us since our inception and continue to serve as the cornerstone of our business practices and principles.

Guiding Principles

Digital Transformation

History

An untapped market for international high-end brands. A couple passionate about France’s culture and its savoir-faire...

Expertise

With a strength of six decades in luxury across the Middle East, the Chalhoub Group is a leading player in the world of beauty, fashion and gifts.

Our Added Value

As the leading partner for luxury across the Middle East, our aim is to build strong and long-term partnerships by providing an added value to each of our partners through unparalleled services and a unique knowledge and expertise.

Vision & Mission

Vision
Be the leading partner for luxury across the Middle East.

Mission
Our passionate teams build brands in the Middle East. By blending our Middle East expertise, deep understanding of the local consumer and intimate knowledge of luxury, we offer service excellence to all our partners and a unique experience to all our customers.

Our North Star Vision 

Values

Values are what bind us as a Group. They are the inherent beliefs that have guided us since our inception and continue to serve as the cornerstone of our business practices and principles. The Group cultivates the core values of Respect, Excellence and Entrepreneurial Spirit which are reflected in every aspect of our business and with each of our stakeholders – clients, suppliers, partners, customers and employees.

 

 

Respect



“We are all equal and I ask you to respect these principles. This moral is the cornerstone of the Chalhoub philosophy.”

 

Excellence



“Always serve as an example to someone”

 

Entrepreneurial Spirit


 

“Be demanding with yourself and constantly seek to expand your skills and develop your performance”

 

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Michel Chalhoub, Founder of the Chalhoub Group

 

 

GUIDING PRINCIPLES

The customer is at the heart We empower employees: let them be bold and make it happen We start small, we fail fast or scale fast Failure and success are learning & sharing moments We think hybrid & global from the start Startups will be our allies We play on the offense

TRANSFORMATION VISION

We have been building a digital luxury landscape in the region since 2014. Our main objective is to continue strengthening our relationship with our customers by extending our world-renowned guest experience from our state of the art stores into the digital universe. Through our multiple initiatives the Group is adopting a new digital mindset and challenged a new generation of digital champions to help take the lead. The Group set up a dedicated transformation team “SHIFT” that accompany different brands and businesses in solutions to accelerate the transformation The Group set a 900 day timeline to bring about the transformation and move fast from a traditional distributor and retailer for luxury in the Middle East to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

Ibtikar, Innovation Lab

Ibtikar is Chalhoub Group's Innovation Lab that is designed to foster intrapreneurship and generate innovation within the Group. It provides the unique opportunity to experiment and test your ideas with the support of mentors and experts. The Group is looking for ideas that are aligned with the its North Star vision to become a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere. The Ibtikar program will run twice a year where the Group will select three of the big ideas to focus on for three months. THINK BIG, START SMALL, TEST QUICKLY, SCALE OR FAIL QUICKLY

The Greenhouse, Accelerator Program

The Greenhouse is the Group’s space dedicated to corporate entrepreneurship, a key part of the transformation. It is an accelerator program focused on accelerating technology-driven solutions addressing a set of challenges built from specific pain points that the Group’s brands face. The Group will provide technology startups and businesses with unparalleled access to the brands to implement and test their solutions. The program will take place over three months starting in September 2018 and will be located in an exceptional space in Dubai Design District.

Expertise

With a strength of six decades in luxury across the Middle East, the Chalhoub Group is a leading player in the world of beauty, fashion and gifts. Over the years, it has acquired intimate knowledge of each country of the Middle East, deep understanding of its consumers, and unparalleled expertise in distribution channels and retail networks.

DNA Focused On Luxury

Luxury is at the core of the Chalhoub Group’s essence since its inception, anchored in elegance, excellence and guest experience. The Group is dedicated to the three main sectors of personal luxury: beauty, fashion and gifts.

BEAUTY

The Chalhoub Group is a leading distributor and retailer of perfumes and cosmetics. It continues to strengthen its extensive brand portfolio with renowned names such as Chanel, Coty, Dior, L’Oréal and Puig. Its market share is consolidated and its territory enlarged through:

  • Expansion of its own beauty concept store, Wojooh
  • Joint ventures with international brands such as Sephora
  • Commercial relationship with brands such as L’Occitane

FASHION

With a focus on developing and promoting exclusive networks for its prestige brands, the Chalhoub Group ensures the ultimate exposure of its fashion brands through:

  • Development of standalone boutiques for fashion houses such as Carolina Herrera, Céline, Lacoste, Lanvin, Marc Jacobs, Tory Burch
  • Joint Ventures with high-end houses including Berluti, Christian Dior Couture, Christian Louboutin, Fendi, Louis Vuitton, Chaumet
  • Creation of its own concept stores such as Katakeet and level Shoe District

GIFTS

Gift giving is at the heart of the Middle Eastern culture. It is also where the Chalhoub family began its journey into the world of luxury with the representation of delicate objects, exceptional jewels or refined accessories.

Today, the Chalhoub Group continues to pioneer the promotion of a luxury lifestyle with:

  • Established relationships with international brands such as Christofle, Baccarat, Swarovski and Tumi
  • Development of luxurious retail networks, including its own concept stores, Tanagra
  • An unmatched knowledge of the local and regional markets, feeding tailor-made marketing strategies

Market, Retail & Consumer Knowledge

Market knowledge: the Chalhoub Group has acquired intimate knowledge of the markets in which it operates. Rigorous analysis of competitive landscape, sector performance and industry trends enables the Chalhoub Group to closely monitor market dynamics feeding into tailor-made strategies.

Retail expertise: extensive experience and business know-how in the region’s unique distribution and retail environment has contributed to the Chalhoub Group’s expertise in diverse retail networks: from independent, selective to department stores.

Consumer insights: Quantitative and qualitative consumer research has allowed the Group to build deep understanding of the ever evolving consumers of the region, from nationals, tourists to expatriates. Insights and perspectives into consumer behaviour and attitudes provide the Group with the essential tools for growth in the region.

 

Brand Building In The Middle East

Over the past six decades, the Chalhoub Group succeeded in building brands in the region, from developing not yet established brands to market leaders, or further strengthening the positioning of well-known brands in strategic markets.

Acting as a bridge between the East and the West, the Group builds brands with an entrepreneurial spirit and added value from its intimate knowledge of the market, its specificities and the consumers’ attitudes and behaviours.  

Aware of market requirements, the Group ensures maximum visibility and presence of its brands through tailor-made marketing online and offline, visual merchandising, buying and forecasting in both retail and distribution.

 

Our Added Value

The Chalhoub Group’s added value relies on the strength of its teams and their drive for excellence. In the past six decades, the Group has created a strong presence in the different markets, created powerful collaborations, while offering unparalleled services and unique knowledge and expertise in the region. This has led the Chalhoub Group to be the leading partner for luxury across the Middle East.

Our Human Resources

People are at the heart of what we do. Thanks to our passionate and dedicated team members we have succeeded to develop our Group in the Middle East region and become a leader in this market. Our aim is to make our people happy, grow them and develop them within our Group.

Specific programmes for local national talents as well as a comprehensive learning & development and talent management programmes ensuring customised professional development through skill training, team building seminars, leadership programmes and mobility across specialties and markets.

 

The Chalhoub Retail Academy
With an unparalleled drive in the Middle East, the Group, through its affiliates, operates three retail academies in Dubai (U.A.E.), Jeddah and Riyadh (Saudi Arabia). The academies deliver an internationally recognised education programme, covering all areas of store management, to provide development opportunities to all front-office employees and ensure excellent customer service throughout the Group’s network of stores.

Our Regional Reach

The Group has strengthened its operations in the countries of the Middle East and India by opening offices to allow for a strong local presence. The Group’s local teams are experts in their own market, bringing strong local advice and ensuring excellence in execution. The regional management allows partner brands to have one point of contact to reach out to all the markets of the Middle East. 

Chalhoub presence

Our Strong Partnerships

Trust is embedded in the region’s deep-rooted societal values. Integral to trust is relationship building which the Chalhoub Group embodies through its long-term partnerships with brands, retailers and malls. This allows the Group to have a leading position in strategic negotiations, market entry and business opportunities. 

Our Competitive Edge

Today like everywhere in the world, the Middle East luxury market is going through a digital transformation, meaning that everything is about building relationships with consumers offering them everything everywhere, whether in the store or online.

As we are moving from an era of abundance to one of scarcity; we need more than ever to be agile, fast, focused and optimise our actions, allowing us to stay ahead of the game. We have to combine our knowledge and expertise, dig deeper in our findings and extract actionable and efficient insights.

Our Consumer & Innovation Strategies division has been created with this in mind. To understand first, then act and finally reach today’s consumer aspirations, we set up a process combining market knowledge, retail intelligence and consumer insights to develop an Omni channel marketing strategy enabling a unique and consistent consumer experience aligned with their current mindset and perception. This will help us communicate meaningful messages which are aligned with our sustainable vision and ultimately accompany consumers to the next level.

 

 

Our Retail Architecture & Design

The Chalhoub Group's dedicated retail architecture and design hub creates luxurious retail environments, adapting the styles and personality of each brand to the region.

  • Creativity: creating creative and conceptual inspirational interior and architectural design for retail concepts and guest experiences
  • Design development: developing customised detailed, technical and construction design solutions
  • Project management: through a wealth of sources and contractors aligned to international standards
  • Execution: developing inspirational and commercially driven visual merchandising environments for in-store decoration, store windows, events and animation

Our Plug & Play Services

Supply Chain Management: 83.000 sqm warehouses and facilities, inventory control, agile, cost effective and quality services.

Administration: Compliance to regular laws and regulations providing best in-class tools and procedures.

Safety & security: high standards of safety & security through ISO certifications.

Accounting: centralisation of key activities in addition to optimized processes and internal

controls and treasury.

Legal: specialized legal services with proactive advice on all matters.

IT: state of the art infrastructure through industry best standards and efficient delivery system.

 

Our activities

Introduction

The Chalhoub Group has become a major player in the beauty, fashion and gift sectors regionally, committed to building successful brands in the Middle East, offering a unique experience to its customers and excellence to its partners.

OUR EXPERTISE REFLECTS TODAY’S BUSINESS NEEDS ON THE LUXURY MARKET

 


 

http://www.chalhoubgroup.com/uploads/images/For_Expertise_Beauty-Pic2-min.jpg

Expertise - Beauty

The Middle East beauty market has some key characteristics that makes it unique to the rest of the world. We have acquired an intimate knowledge and an extensive experience of the Middle East beauty markets and consumers over the past 60 years. We have built long standing and strong partnerships with key international and local brands based on respect and trust.
We collaborate with luxurious selective and masstige brands, create our own concepts, partner and support local brands reinforcing our Group’s position as the leading partner for beauty brands in the region. Due to this extensive portfolio, we offer our partners one point of access to all markets with tailormade agreements helping them develop their brands in the region whether through finding the right distribution network, choosing the right positioning or select the most appropriate retail network.
We apply hands on expertise and market knowledge to maximise penetration and visibility through appropriate local networks, direct to retail, specific point of sales, concessions and department stores, e-commerce. Today, Beauty represents 49% of our activity. Some of our brands include Puig, L’Occitane, Make Up for Ever, Smashbox and Molton Brown, Estée Lauder, and Christian Dior Parfums.

Expertise – Fashion & accessories

The Middle East fashion sector has been growing rapidly. Over the past six decades, we succeeded in building fashion brands in the region by leveraging our strong knowledge of the market, of the consumers, and of the new trends. For us, it is essential to grasp our customers who are constantly evolving. Understanding the channels they use to get information on the products, the reasons they choose one brand over another, the way they spend, and their connection to labels in general, is crucial to better serve them. From ultimate luxury brands to aspirational and more affordable ones, we aim to develop brands in the region turning them into market leaders via one touch point. We have a team of experts continuously developing their knowledge and skills in each of the fashion categories we operate in: women, men, children, fashion accessories as well as footwear, lingerie and swimwear. This is reflected in the buying selection and forecasting and in the identification of the right brands whether in representation, distribution, or retail. Today, Fashion represents 34% of our activity. Some of our brands are Louis Vuitton, Dior, Celine, Tory Burch, Lanvin, Swarovski and Lacoste.

Venture

Based on our deep understanding and our presence in the region for over 60 years, we have identified gaps and opportunities allowing us to create innovative concepts, foster strong partnerships, and build successful brands - always making sure to answer the customer’s needs and aspirations. This knowledge allows us today to enter in new ventures where we perceive real opportunities aligned with consumers behaviours and evolution. We have decided to focus on four areas where we see a great potential of growth.

FOOD & BEVERAGE

Leveraging on our knowledge of the luxury industry and the GCC consumer’s behaviors, we decided to embark on a new journey in the F&B world; creating a dedicated division which aims to bring and develop innovative restaurant concepts in the Middle East region.

WRITING INSTRUMENTS AND WATCHES

The luxury writing instruments and watches industry in the Middle East remains a highly relevant and growing category for a long time. Over the years, we have been collaborating with international brands such as S.T. Dupont, Waterman and Tag Heuer and are looking to expand and develop this category further in the region.

FACTORY OUTLET

Since the Group’s expansion into Retail Fashion, it was necessary to create our own liquidation channel. Therefore, we opened THE DEAL, with a vision to build it in outlet malls.

TRAVEL RETAIL

We operate travel retail services in various formats across the region for decades. Either through the management of duty free shops at International Airports, or concessions in the Duty Free as well as the in-flight duty free of several airlines in the region.

Our Own Concepts

We have created six multi-brand concepts, unique in their own way, designed to fill a gap in the market with choice, width and depth. In line with the digital transformation happening in the region and within our Group, we are developing online platforms for our concept stores to ensure an uninterrupted offer, a unique service and a seamless experience to all our guests.

LEVEL SHOES FOOTWEAR CONCEPT STORE

Level Shoes is the world’s finest shoe metropolis, targeting the luxury consumer through its unparalleled collection of exclusive footwear and bespoke services. Spanning 9,000 square metres, Level Shoes is recognised as a global fashion destination, with a curated space divided into 40 designer boutiques and four multi-brand areas.

LEVEL KIDS CHILDREN’S LUXURY CONCEPT STORE

Level Kids is a complete universe for mother and child, a storytelling sensorial retail journey that is enchanting, playful, whimsical. An International reference in children’s luxury retailing, spanning over 10,000 sqm of retail space with over 200 brands, it is the first concept of its kind offering a comprehensive selection of children’s wear, shoes, accessories, toys and specialised services under one roof.

TRYANO: DEPARTMENT STORE

TRYANO is a premium speciality department store located in Yas Mall, Abu Dhabi offering over 250 of the most sought-after and coveted international and local brands including Children’s, beauty, bags and shoes. Rich, colourful and diverse, the store’s three levels invites shoppers to explore a Garden of Imagination featuring inspired displays and centre pieces.

TANAGRA: ART DE VIVRE CONCEPT STORE

For over 35 years, Tanagra has selected the most talented manufactures and artisans to bring beauty to our homes, allowing us to celebrate joyful life moments with unique gifts. Tanagra offers an inspiring, refined and edited array of lifestyle gifts and art de vivre in addition to expert advice and unique services. With 9 flagship stores in the GCC, Tanagra became the leader in retail for luxury home accessories.

GHAWALI ORIENTAL FRAGRANCE LINE AND CONCEPT STORE

Ghawali is a brand evolving around local consumers’ needs and rituals. The brand presents a more complete yet focused fragrance and bodycare offering which facilitates the ritual. Each area has been designed to represent the various layering steps in a modernised, structured, luxury retail concept which remains rooted in heritage and culture.

WOJOOH BEAUTY CONCEPT STORE

Wojooh is the leading beauty retailer in the Middle East with over 100 stores across 12 countries offering the best in fragrance, makeup and skincare from an array of international brands, as well as a selection of niche local brands. Wojooh carries also its very own make-up brand Wow by Wojooh – developed for the distinctive tastes of the women of the region.

Our Own Brands

CHRISTOFLE

The Group owns Christofle, the luxury Parisian silversmith Maison specialized in lifestyle and jewels. Since its creation in 1830, Christofle works with the most famous artists and designers to propose contemporary and ambitious creations made thanks to an exceptional know-how.
Christofle enhances the most unique and precious moments of daily life with elegance and authenticity. With a worldwide presence in more than 70 countries, Christofle sells its collections through Retail, Wholesale and Corporate networks.

WOW by WOJOOH

Wow by Wojooh is the makeup line for Wojooh, which was launched in September 2014. It is the first make-up line inspired by the Middle Eastern consumer and has been developed for the distinctive tastes of the women of the region. Products are made to the highest quality standards, in the best European manufacturing facilities and with formulas made to withstand the Middle Eastern weather. Over 200 products and shades adapted to fill a gap in the market.

Communication

We have a regional collaboration with Havas Group since 2007, one of the world’s largest, most integrated and fastest growing communications groups offering a broad range of strategic communications services. Havas’s commitment to an integrated operating model is represented by the “Dubai Havas Village”.
The Joint Venture with Havas S.A. has its regional hub located in Knowledge Village, Dubai, United Arab Emirates. Incorporating media, digital, creative, marketing, advertising and PR all under one roof, it shows a continued dedication to providing clients a total 360 communications offering through seamless and organic integration.

Sustainability

Sustainability Engagment

For over 60 years, we have been fortunate to be part of this region, to develop our people, our knowledge and our business. Today, we look at the future and aim to continue developing our business in a sustainable way. Our strategy focuses on four areas where we can make the biggest difference: PLANET, PARTNERS, PEOPLE, IMPACT

Planet

we improve the efficiency of our operations, including our buildings, stores and logistics, and use resources wisely to reduce our effect on the planet

Partners

we achieve a positive impact across our value chain by working with suppliers and partners to influence sustainable practices.

People

we ensure our people are happy and healthy, and will strive to continue to be recognized as an employer of choice in the Middle East.

Impact

we give back to our communities by empowering youth, taking care of our planet and providing support to those in need.

Sustainability Engagment

At Chalhoub, we have always believed in long-term thinking, since we started over 60 years ago. It is critical to our success. When we think of our future, we think of a strong, stable business – one that creates great experiences for customers, looks after its people, and makes a positive impact on the world around it. How will we achieve that? By being sustainable.

The Chalhoub Group is the first luxury group amongst the 207 members in the region to become a member of the United Nations Global Compact in 2014. By becoming a member, we have joined the ranks of international, socially responsible businesses who are striving to forge the way for responsible business.

The release of our 5th Sustainability Report demonstrates our commitment to the UN Global Compact (UNGC) and abides by the Global Reporting Initiative (GRI) international standards.

For the fifth year running, in 2017 we received the Dubai CSR Label from the Dubai Chamber of Commerce, achieving an outstanding score of 88.8% (the average score among all applicants was 66.9%).

                           

For us, engagement is the key to a sustainable future and we encourage all our stakeholders to join us on this journey.

 

Planet

Our ambition

Our ambition is to improve the efficiency of our operations, including our buildings, stores, and logistics, and use energy and water wisely to reduce our environmental footprint.

 

Our approach

Doing our bit for the planet requires us to look at every part of our business, from the way we design and work in our stores and offices, to the efficiency of our logistics and distribution. By taking steps towards greater sustainability, we are helping to secure the future of our business. We are implementing our new Environmental Policy and using our sustainability software

to monitor progress. We’re also partnering with other companies so we can learn from their successes. Small steps for us as a company – and as individuals – add up to a big difference, helping Dubai achieve The Dubai Plan 2021, and the UAE reach the goals set out in its Green Growth Strategy.

 

 

Partners

Our ambition:

Our ambition is to achieve a positive impact across our value chain by working with partners, suppliers and consumers to influence sustainable practices.

 

Our approach:

We value the special relationships we have built with our partners over the 60 years of running our business. Many of them have been with us from the start. Sustainability has always played a central role in these relationships, and it continues to increase. We want to work with partners who share our vision, and who continually take action to improve their positive impact. We do this via our Sustainable Supply Chain Policy, our new Supplier Sustainability Scorecard, and initiatives like our electronic receipts system, which allows our customers to be more sustainable.

 

 

People

Our ambition

Our ambition is to ensure our people are happy and healthy, to provide motivating and meaningful experiences to our employees throughout their journey within the Group, and to continue to be recognised as an employer of choice in the Middle East.

 

Our approach

More than 12,000 people work at Chalhoub Group across the region. And we want every single one of our employees to live and breathe the company’s core values, and work with the highest integrity. We encourage collaborative teamwork, as well as developing individuals. To support this, we provide continuous learning and development opportunities, and strengthen our culture of regular feedback and ongoing improvements. We aim to help everyone fulfil their potential. Striving for a safe and diverse work environment, we are mindful of the wellbeing of our employees. We also support local employment as part of our Gulfanisation efforts, as well as people with disabilities.

 

 

IMPACT

Our ambition: Our ambition is to give back to the community by empowering youth, taking care of our planet and providing support to those in need.

Our approach:
We want to leave a positive impact on the communities where we work. So, we organize initiatives in the areas where we feel we can make the biggest difference – in education, protecting the environment, and supplying humanitarian aid. But we don’t just provide financial support. We believe in the power of volunteering. This also helps to develop our people and is a powerful motivating force to succeed. Our aim is for every single employee who works at Chalhoub Group to know about, and take part in at least one of our IMPACT initiatives.

Press

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  • Sustainability in the Gulf- a paradox ?

    Intimate knowledge of the Middle East and its people is at the forefront of the Chalhoub Group's business practices.

    Open the PDF
  • Chalhoub outlines Gulf luxury market future perspectives

    In its recent White paper 2015"Luxury in the Gulf : a sustainable future?" Report Chalhoub Group, one of the leading luxury retailer in the Middle East, looks to answer such questions.

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  • Jobless Teens seen as Key Challenge in Mideast

    A Chalhoub Group study warns dependency on oil is another threat to the Gulf's retail market.

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  • Sustainability in the Middle East - looking beyond luxury

    With the values of government, businesses and consumers aligned, the Gulf region shows that luxury and wealth are no barrier to sustainable commerce.

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  • Interview with Antoine Joujou General Manager of Wojooh

    The beauty sector represents 47%of our activity. Its is a real growth driver on this market.

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  • Middle East & Africa overtakes Latin America

    In a recent White Paper released by Chalhoub Group, "Luxury in the Gulf: A sustainable future ?" It was revealed that in the Middle East, 83% of the global luxury consumers surveyed expect the luxury companies they buy from to proactively engage in sustainable practices.

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  • Research says consumers expect sustainability from luxury brands

    Dubai-based retail and distribution partner to luxury brands Chalhoub Group has published a new white paper entitled"Luxury in the Gulf : a sustainable future?"

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  • New Chalhoub Group white paper explores industry approach to sustainability of luxury goods in the Middle East

    Detailed knowledge of the Middle East, and its people is at the forefront of Chalhoub Group's business practices.

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  • Middle East: High-end consumers expect sustainability from luxury brands

    Dubai-based luxury retail and distribution partner Chalhoub Group has published a new white paper that includes comments from prominent figures in the luxury industry.

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  • Responsible Business Summit 2015

    Social media coverage

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  • Khalifa Fund and Chalhoub Group organise a training course

    KhalifaFund for Enterprise Development, in collaborationwith Chalhoub Investment Group, has organised a training course about the retail and methods ofdeveloping and managing them in United Arab Emirates.

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  • Market watch: Middle East

    More brands are paying closer attention to theMiddle East, given the region’s youth population,high purchasing power and retail development...

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  • Luxury: new consumption trends in the Gulf countries

    Luxury represents a significant lever for growth in the Gulfcountries, and the Chalhoub group is now shaping the futureof consumption trends in the region.

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  • Chalhoub Group: building brands in the Middle East

    The Chalhoub Group has been supporting and developping luxury brands in the Middle East for almost six decades, and now operates in 14 countries.

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white papers

Sign In
  • CWP 2018

    GCC BEAUTY
    LOCAL BRANDS ON THE RISE?

    Download
  • White Paper 2017

    The Chalhoub Group 2017 White Paper aims to map out the many opportunities and obstacles this new digital era presents to the regional industry. A better understanding of today’s complex environment will ultimately help navigate the GCC luxury world of tomorrow.

    Download
  • White Paper 2016

    The Chalhoub Group fourth white paper “The evolving face of luxury in the Gulf: on our way to a new norm?” draws on the Group’s 60 years of experience working in the Middle East, as well as our proprietary market research, interviews with industry experts and analysis of third-party data. Its aim is to provide a guide to today’s market, offer a glimpse of what the Gulf’s luxury sector might look like at the end of this current transition and offer hints on how to cope with the changing luxury eco-system.

     

    The White Paper is available in English, French and Italian. 

     

    Download
  • White Paper 2015

    The Chalhoub Group third white paper “Luxury in the Gulf: a sustainable future?” sets out to explore the Gulf region beyond the luxury sector, drawing on lessons learnt from the inherent link between basic luxury principles and promoting sustainability in the Middle East.

    The White Paper is available in English, French and Italian. 

    Download
  • White Paper 2014

    The Chalhoub Group second white paper “Gulf luxury consumers: a world apart?” aims to unveil the particular lifestyle and the specific codes associated with luxury consumption in the Gulf. It defines a set of three consumer archetypes together with the key trends and potential evolution of luxury demand in the region.

    The White Paper is available in English, French and Italian. 

    Download
  • White Paper 2013

    The Chalhoub Group “Luxury in the Middle East: an easy sell?” is the Group’s first white paper examining the environment for luxury in the region, the size and structure of the market and its consumers’ approach to luxury, specifically the nuances between them within the region.

    The White Paper is available in English, French and Italian. 

    Download

press releases

  • Reworld Media and Chalhoub Group Sign a Joint-Venture

    Joint venture brings together the Chalhoub Group’s Middle East expertise…

    Read more >
  • UN SECRETARY-GENERAL APPOINTS PATRICK CHALHOUB, CEO OF CHALHOUB GROUP TO THE BOARD OF THE UNITED NATIONS GLOBAL COMPACT

    Today, the United Nations Global Compact announced UN Secretary-General António…

    Read more >
  • GCC beauty, local brands on the rise? – Chalhoub Group launches White Paper to explore modern beauty in the GCC

    Chalhoub Group, the leading partner for luxury across the Middle East, launches…

    Read more >
  • Farfetch and Chalhoub Group join forces to build the leading platform for Luxury in the Middle East

    Joint venture brings together the Chalhoub Group’s market knowledge,…

    Read more >
  • Duval Union Consulting launches Middle East office in partnership with the leader of luxury in the Middle East, Chalhoub Group

    Duval Union Consulting is taking another step in the international growth and…

    Read more >
  • Chalhoub Group in collaboration with the Ministry of Human Resources and Emiratization launched the “7 Emirates, Race for Happiness” campaign

    Chalhoub Group in partnership with the Ministry of Human Resources and Emiratization…

    Read more >
  • Chalhoub Group signs the Women’s Empowerment Principles

    Chalhoub Group, the leading partner for luxury across the Middle East signed…

    Read more >
  • Wow by Wojooh celebrates its 3 years’ anniversary

    Wojooh, the leading Middle Eastern beauty retailer, launched its very own private…

    Read more >
  • A new luxury norm? – Chalhoub Group launches white paper to explore the evolving face of luxury in the Gulf

    [London: 20 May 2016] Chalhoub Group, the leading partner for luxury across…

    Read more >
  • The Chalhoub Group’s new venture in the F&B world

    Chalhoub Group, the leading partner for luxury across the Middle East, is pleased…

    Read more >
  • Chalhoub Group announces its newest concept store, Level Kids

    Chalhoub Group, the leading partner for luxury across the Middle East is pleased…

    Read more >
  • TRYANO, Chalhoub Group’s latest specialty store

    Chalhoub Group, the leading partner for luxury across the Middle East and Aldar,…

    Read more >
  • Chalhoub Group awarded “Retailer of the Year”

    The Chalhoub Group is proud to announce that it has been awarded “Retailer…

    Read more >
  • Sustainable luxury – Chalhoub Group launches white paper to explore industry approach to sustainability in the Middle East

    [London: 19 May 2015] Chalhoub Group, the leading partner for luxury across…

    Read more >
  • Chalhoub Group launches its education retail campaign in collaboration with Dubai Cares

    In line with its ambition to promote and support education in the Middle East…

    Read more >
  • Chalhoub Group, the leading partner for luxury across the Middle East launches its new corporate website

    Chalhoub Group, the leading partner for luxury across the Middle East launched…

    Read more >
  • Chalhoub Group, the leading partner for luxury across the Middle East commits to a sustainable strategy

    The Chalhoub Group is pleased to announce that it has joined the United Nations…

    Read more >

Reworld Media and Chalhoub Group Sign a Joint-Venture

Joint venture brings together the Chalhoub Group’s Middle East expertise with Reworld Media strong knowledge in content creation to offer young & modern consumers innovative and localized content

 

Dubai, 6th of September 2018 – Today Reworld Media, a leading multichannel media Group, and Chalhoub Group, the leading partner for luxury across the Middle East, announced a joint venture agreement to develop a new data-driven business model for content creation and distribution in the Middle East region.

With strong presence in France & Europe, Reworld Media builds relationships between consumers and brands through an innovative editorial process, content creation and performance-oriented campaigns. The Group strongly believes in supporting its partners to target specific audiences on specific content distribution channels.

 

Chalhoub Group partnership with Reworld Media marks a new step toward achieving the Group’s digital transformation strategy and is in total alignment with its customer centric approach. It will increase and expand the Group’s current offering for the modern Middle Eastern consumer that is young, tech-savvy and digitally connected.

 

Pascal Chevalier, President of Reworld Media, said: “We strongly believe in the content strategy to improve brand reputation and build trust with the consumer. We had a successful experience in launching our activities in South East Asia which is a very dynamic and young region in terms of content consumption and we are very excited in expanding in the Middle East, quite similar market and very strategic one. We didn’t want to enter the Middle East without partnering with a local player. Hence, we are very motivated to join forces with the Chalhoub Group, for its expertise, regional coverage, knowledge of the market as well as the local consumer and trends.”

 

Patrick Chalhoub, CEO of Chalhoub Group, commented: “Given the increasingly evolving attitudes towards digital and our own internal culture of constant innovation, we have embarked on a journey that gives today’s modern youth a voice, and brands a platform to reach and engage with them. By combining Reworld Media’s transformative media solutions with Chalhoub Group’s decades of expertise in the region, we are able to deliver an innovative & localized offer made for the region, from the region, where Arab youth can find their voice, self-expression, inspiration and above all be entertained.”

 

This joint venture agreement will lead to the launch of highly innovative media platforms and solutions in the Middle East in the short term.

 

 

About Reworld Media

 

Reworld Media is a leading multichannel media Group, whose activities are based on a proprietary network of 11 strong media brands in their B2C segments (Marie France, Be, Le Journal de la Maison, Maison & Travaux, Mon jardin & ma maison, Gourmand, Auto Moto, Télé Magazine...) and an international performance media network with more than 180,000 partner websites.

The group is unique in its ability to offer advertisers a 360 communication services combining “Media Branding" (media devices on all levels: digital, print, event...) and "Media Performance" (performance campaigns). The group operates in 11 countries with 489 employees.

 

For more information, please visit: www.reworldmedia.com

 

Media Contacts

Ségolène de St Martin

+ 33 6 16 40 90 73

sdestmartin@p-c-e.fr

 

Paul-Marie Grosse

+ 33 6 59 97 16 48

pmgrosse@p-c-e.f

 

 

 

About Chalhoub Group

 

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the Group has become a major player in the beauty, fashion and gift sectors regionally.

 

By blending its Middle East expertise and intimate knowledge of luxury, the Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers. The Group is moving fast from a traditional distributor and retailer for luxury in the Middle East to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

 

With a growing workforce of more than 12,000 people, in 14 countries, as well as operating over 600 retail stores, the Group's success is attributed to its most valued asset: highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

 

By being committed to implementing further sustainable practices into their business, the Chalhoub Group was awarded in 2017, for the fifth consecutive year, the CSR Label from the Dubai Chamber of Commerce. The Group is a member of the United Nations Global Compact Community since 2014 and signatory of the Women's Empowerment Principles (WEP).

 

For more information, please visit: www.chalhoubgroup.com

 

Media Contacts

Angelica d’Andlau

Head of Corporate Communications

Angelica.Dandlau@mailmac.net

+ 971 4 804 5000

 

Lea Maalouf

PR Specialist, Corporate Communications

Lea.Maalouf@mailmac.net

+ 971 4 804 5261

 


UN SECRETARY-GENERAL APPOINTS PATRICK CHALHOUB, CEO OF CHALHOUB GROUP TO THE BOARD OF THE UNITED NATIONS GLOBAL COMPACT

Today, the United Nations Global Compact announced UN Secretary-General António Guterres’ appointment of Patrick Chalhoub, CEO of Chalhoub Group to the Board of the UN Global Compact. The UN Global Compact Board plays an important role in shaping the strategy and policy of the initiative, which acts as the United Nations flagship for responsible business action.


“I am deeply honored to have been appointed as a board member of the United Nations Global Compact. I am thrilled to advance the mission of the UNGC and be able to share my passion of building a more sustainable and responsible business. I will be committed to work towards the accomplishment of the 2030 agenda while mobilizing as many stakeholders as possible in the region to achieve this task collaboratively.” Commented Patrick Chalhoub, CEO of Chalhoub Group.

 

On the announcement, Lise Kingo, CEO & Executive Director of the UN Global Compact, said: “We are delighted to announce the new Board of the United Nations Global Compact, chaired by UN Secretary-General António Guterres, with Bola Adesola and Paul Polman serving as Vice-Chairs. This new Board is the most diverse and streamlined Board the UN Global Compact has ever had, with Members representing business from all over the world alongside civil society and other stakeholders. Together, they will help guide the strategic direction of the UN Global Compact as we work to mobilize a global movement of sustainable companies and stakeholders to create the world we want. I look forward to working with each of our Board Members over the coming years.”

 

Designed as a multi-stakeholder body, the Board provides ongoing strategic and policy advice for the initiative. Board members are considered champions who are willing and able to advance the mission of the UN Global Compact. They act in a personal, honorary and unpaid capacity.

 

As the world approaches the third anniversary of the adoption of the Sustainable Development Goals, the UN Global Compact Board will be instrumental in helping to bring business to the table in support of Agenda 2030.

 

Chalhoub Group is a member of the United Nations Global Compact Community since 2014. Sustainable engagement is a key pillar in the Group's development across the region and deeply rooted in its values. The Chalhoub Group is committed to the 17 development goals of United Nations Global Compact and its ambition is to achieve a positive impact by working with partners to influence sustainable practices.

 

 

Ends

 

 

About Chalhoub Group

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the Group has become a major player in the beauty, fashion and gift sectors regionally.

 

By blending its Middle East expertise and intimate knowledge of luxury, the Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers. The Group is moving fast from a traditional distributor and retailer for luxury in the Middle East to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

 

With a growing workforce of more than 12,000 people, in 14 countries, as well as operating over 600 retail stores, the Group's success is attributed to its most valued asset: highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing further sustainable practices into their business, the Chalhoub Group was awarded in 2017, for the fifth consecutive year, the CSR Label from the Dubai Chamber of Commerce. The Group is a member of the United Nations Global Compact Community since 2014 and signatory of the Women's Empowerment Principles (WEP).

 

For more information, please visit www.chalhoubgroup.com

or contact Angelica d’Andlau – Head of Corporate Communications

+971 (0)4 804 5260

angelica.dandlau@mailmac.net

 

 

About the United Nations Global Compact

The United Nations Global Compact is a call to companies everywhere to align their operations and strategies with ten universally accepted principles in the areas of human rights, labour, environment and anti-corruption, and to take action in support of UN goals and issues embodied in the Sustainable Development Goals. The UN Global Compact is a leadership platform for the development, implementation and disclosure of responsible corporate practices. Launched in 2000, it is the largest corporate sustainability initiative in the world, with more than 9,500 companies and 3,000 non-business signatories based in over 160 countries, and more than 70 Local Networks.

 

For more information, follow @globalcompact and visit www.unglobalcompact.org

 

GCC beauty, local brands on the rise? – Chalhoub Group launches White Paper to explore modern beauty in the GCC

Chalhoub Group, the leading partner for luxury across the Middle East, launches today the Group’s sixth White Paper, ‘GCC Beauty: Local Brands on the Rise?’.

In-depth knowledge of the Middle East market and consumers is at the forefront of Chalhoub Group’s business practices. With over 60 years of experience in the industry, the Group is the go-to partner for major international brands wanting to enter the Middle Eastern market; with extensive experience in building brands in the region across the beauty, fashion and gift sectors.

After decades of international brands dominance over the Gulf beauty landscape, local independent players are on the rise and appealing to the modern consumer by standing for the region’s values and culture. This major shift in a so far constant retail environment is not incidental. To the contrary, it simultaneously results from and contributes to a profound change in how the whole beauty sector defines itself and operates nowadays. The emergence of homegrown beauty entrepreneurs combined with the surge in internet usage are key factors in the change seen in how the beauty sector defines itself and operates nowadays. The Chalhoub Group sees an overwhelming change in how the whole beauty sector defines itself and operates nowadays, and therefore chose to focus this sixth White Paper on modern beauty in the GCC and the change taking place in the retail ecosystem.

The Group’s research in the GCC has found that:

  • Evolving in a culture where sophisticated makeup is not only accepted but prized in everyday life, women in the Gulf allocate significant time and budget to their beauty routine.
  • Following the first half of 2017’s trend, the Gulf brick-and-mortar prestige beauty market has decreased by approximately -5% for the full year 2017. The largest decline in 2017 was seen in the fragrance category, with a shrinkage of around -10% compared to the year before. The makeup category was also struggling in 2017, decreasing by approximately -3%, while it was still slightly positive during the first half 2017.
  • As a result, the overall GCC prestige beauty market was estimated at approximately US$1.8 billion for 2017, compared to US$1.9 billion in 2016 1. Faced with this drop in sales, international brands have reduced their marketing investments in the Gulf Cooperation Council (GCC),
  • A unique phenomenon being seen in the region is how beautystas, or beauty stars, in the Gulf now use digital channels to train themselves into actual experts, flocking to social media networks to get inspired by and learn from powerful influencers.
  • Today, people expect to be perceived as individuals, whose needs cannot be simplified or modelled and should rather be answered with a customisable offering. This new reality explains the roaring success of independent (indie) beauty players that smartly capture and reflect the modern mindset.
  • In the Gulf, the fragrance category is split between Western and Oriental perfumes (the latter representing 60% to 65% of the total market 20), and traditional labels still have the upper hand on the brick-and-mortar market. However, names like Ghawali, Arcadia, Odict, Ne’emah or Widian are gaining ground in terms of awareness and recognition.
  • Whether they were established by influencers or not, most independent beauty brands in the Gulf develop efficient e-stores and use social media for promotion.

In this shifting environment, the Group’s White Paper identifies key steps that GCC and international beauty brands should take in order to prepare for the future:

  • Beauty brands can begin to accommodate local consumers by offering products that are customised to fit the features of the found in the region
  • International brands must embrace Arab beauty by offering products that enhance their features, rather than recommending products that will change their appearance
  • They must also devise and implement long-term, comprehensive and genuine strategies to convince consumers they understand the beauty culture in the region
  • Shifting focus towards online platforms is the way forward in regards to reaching a wider consumer base and offering to the new generation of Arab consumers the unique experience they seek

 Anthony Chalhoub, Co-CEO Chalhoub Group, commented: “Understanding the modern day needs of consumers in the GCC and being able to keep up with the changing beauty landscape is key for international and indie brands to begin building a loyal customer base. It is essential that we study all aspects of the changing beauty landscape, including how social media influencers are connecting with people in the region, while adapting our methods to meet the demands of this fast-paced market.

Patrick Chalhoub, Co-CEO Chalhoub Group, added: “The competitive beauty landscape is shifting quickly in the region; meaning that the ability of brands to move from a traditional brick and mortar method of sales to an online one is the future of retail for both local and international brands. There is a long way to go, but creating a strategy that allows for a customisable retail experience is the direction in which brands should be heading, if they don’t want to be left out.”

Ends 

ABOUT CHALHOUB GROUP

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the Group has become a major player in the beauty, fashion and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, the Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers.

With a growing workforce of more than 12,000 people, implemented in 14 countries, as well as operating over 650 retail stores, the Group's success is attributed to its most valued asset: highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group was awarded in 2016, for the fourth consecutive year, the CSR Label from the Dubai Chamber of Commerce and has been accepted in 2014 as a new member of the United Nations Global Compact Community.

 

For more information, please visit www.chalhoubgroup.com

or contact Lea Maalouf at Lea.Maalouf@mailmac.net

 

Farfetch and Chalhoub Group join forces to build the leading platform for Luxury in the Middle East

Joint venture brings together the Chalhoub Group’s market knowledge, luxury distribution network with Farfetch’s global e-commerce platform to increase Middle East consumers’ access to luxury brands online

London and Dubai, 1st of February 2018 – Today Farfetch, the leading global platform for the luxury fashion industry, and Chalhoub Group, the leading partner for luxury across the Middle East, announced a joint venture agreement to connect Chalhoub Group’s unrivalled expertise and knowledge of retail, distribution and marketing services for the luxury industry across the Middle East with Farfetch’s e-commerce, technology and logistics platform. The announcement comes on the heels of Farfetch’s partnership with JD.com, announced last year, which is now operationally live, fuelling Farfetch’s expansion in China.

The partnership with Chalhoub Group will build on Farfetch’s already strong customer base in the region and allow the platform to reach more customers in the Middle East luxury market. Farfetch plans to join forces with the Chalhoub Group in the Middle East region: to launch in Arabic language in the first half of 2018; curate goods for the local consumer; and increase local supply by onboarding Chalhoub Group’s network of own concept stores and other partner franchises. In addition, Farfetch will maximize its VIP offering, with personal and curated service for customers who want support to find the items they seek. For customers in the Middle East, Farfetch’s luxury know-how and global reach combined with Chalhoub Group’s regional presence, excellence in service and operational capabilities, will offer an unparalleled luxury shopping proposition.

This joint venture will see Farfetch open its first office in the region, in Dubai, giving it a local presence in each of the top ten luxury markets in the world. The company’s presence in Dubai reflects its long-term commitment to the region.

After the launch of several e-commerce websites in the Middle East by Chalhoub Group (levelshoes.com, levelkids.com. wojooh.com, tryano.com, loccitane.ae/sa), this partnership marks a new step toward achieving its digital transformation strategy and is in total alignment with its Luxury DNA and customer centric approach. It will increase and expand the Group’s current offering for the affluent and modern Middle Eastern customer in the region that is well travelled, tech-savvy and digitally connected.

José Neves, Founder and CEO of Farfetch, said, “As one of the largest luxury markets in the world, the Middle East is of great strategic importance to Farfetch. Our joint venture with Chalhoub Group represents our commitment to being thoughtful and thorough with regards to our expansion efforts in the region, which is an opportunity for our business and the brands and boutiques we work with around the world. It’s also great for our customers, bringing lovers of luxury fashion in the Middle East and beyond even greater choice, and incredible product that they can’t find anywhere else from around the world. Chalhoub Group is the best partner we could have on board, with its incredible history, deep market knowledge and experience with the joint venture model. It’s fantastic to be working with them as we expand our efforts in the Middle East.”

Patrick Chalhoub, CEO of Chalhoub Group, commented, “Being consumer centric, we wanted to bring new proposals to our clients while accelerating our digital journey. Partnering with Farfetch seems an obvious choice as we share the same values of Excellence and Entrepreneurial Spirit as well as the same passion for fashion, consumer, innovation, retail excellence and memorable experience. Farfetch is the pioneer of the new luxury fashion environment whilst Chalhoub Group has been a pioneer of luxury retail in the Middle East over the last 62 years. Therefore, we think there is a perfect match between our two groups. As one of our first contribution’s to Farfetch’s development in the region, we are pleased to announce that Level Shoes, Level Kids and Tryano concepts stores will become some of Farfetch’s partner boutiques, providing them in turn a global reach.”

 

Duval Union Consulting launches Middle East office in partnership with the leader of luxury in the Middle East, Chalhoub Group

Duval Union Consulting is taking another step in the international growth and expanding its geographic reach by launching an office in Dubai, in partnership with the leader of luxury in the Middle East, Chalhoub Group.

The joint venture between the two companies will provide digital transformation consulting in the MENA region (United Arab Emirates, the Kingdom of Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Lebanon, India, Egypt, Morocco, Tunisia, Algeria) as well as in South America in Panama, Colombia, Costa Rica, Chile and Peru.

Duval Union Consulting has been working actively on the digital transformation of the Chalhoub Group offering them a range of services to assist entering the digital-first world with a future proof strategy and making the Group self-reliant to successfully cope with change through consulting, coaching and connecting.

Patrick Chalhoub, Co- CEO of Chalhoub Group commented “As a luxury retailer we want to grasp the opportunity of digitization to optimally connect with our customer. Duval Union Consulting has been of great help for us in building our strategy, digital agenda and SHIFT team for transformation. We strongly believe this structural partnership will allow us to learn and benefit from each other in this exciting and rapidly evolving market.”

Duval Union Consulting launched in 2013 a book on Digital Transformation. This book allowed the firm to provide strategic consulting work for companies in many different industries. As a result, Duval Union Consulting have been able to grow the consulting team to 20 people and scale the range of services beyond the Benelux borders to help companies across Europe in their digital transformation.

Dado Van Peteghem – Co-CEO Duval Union Consulting said “As from December 2017, we will expand our transformation mission into the regions of the Middle East, North Africa and South America from our international office. We will continue to service our (growing amount of) European customers from our Belgian headquarters, based in Ghent. This is a new chapter for Duval Union Consulting and surely not the last one. We want to make use of this opportunity to thank the team to make this happen, for their entrepreneurial mindset and their unconditional drive.”

 

ABOUT DUVAL UNION CONSULTING

Duval Union Consulting has been in business since 2009, when Jo Caudron & Dado Van Peteghem created DearMedia. They grew the company into a team of 20 consultants and became the heart of the Duval Union ecosystem in 2015.

The goal of Duval Union Consulting is to make organisations future-proof. They use their own methodologies to help organizations understand how their ecosystem is changing and provide them with the strategy and concrete steps to create value in a rapidly evolving world.

The company’s proprietary methodology helps clients in every field of activity: from product to service companies, from consumer to B2B to industrial markets, from profit to non-profit to public organisations and institutions.

Duval Union Consulting walk the talk and intend to take the consulting business to the next level.

For more information, please visit:

www.duvalunionconsulting.com

Or contact Dado Van Peteghem on:

dado.vanpeteghem@duvalunion.com

 

ABOUT CHALHOUB GROUP

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the Group has become a major player in the beauty, fashion and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, the Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers.

With a growing workforce of more than 12,000 people, implemented in 14 countries, as well as operating over 650 retail stores, the Group's success is attributed to its most valued asset: highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group was awarded in 2016, for the fourth consecutive year, the CSR Label from the Dubai Chamber of Commerce and has been accepted in 2014 as a new member of the United Nations Global Compact Community. The group is also signatory of the Women's Empowerment Principles (WEP).

For more information, please visit:

www.chalhoubgroup.com

Or contact Lea Maalouf on:  

Lea.Maalouf@mailmac.net

 

 

 

 

Chalhoub Group in collaboration with the Ministry of Human Resources and Emiratization launched the “7 Emirates, Race for Happiness” campaign

Chalhoub Group in partnership with the Ministry of Human Resources and Emiratization are half through the “7 Emirates, Race for Happiness” campaign launched the 15th of November. The aim of this initiative is to inspire young UAE Nationals to build a successful career in Retail by embracing simultaneously education and wellness.

Chalhoub Group employees, from different departments will keep running and cycling across all 7 Emirates until the 23rd of November; they started in Fujairah and the finish line will be in Abu-Dhabi. They are delivering an educational Retail workshop in every Emirate for UAE Nationals.

Upon reaching the venue of the Retail Awareness Session in each Emirate, the Chalhoub Group team leader is delivering a short inspirational message about the purpose of the initiative and the distance they have completed to reach the venue as well as highlighting the importance of combining education and sport to reach happiness. Through employee’s testimonials, young Emiratis will familiarize themselves with the Group culture as well as gain insights from the Retail Awareness Session.

The workshops are covering modern concepts of Retail including Guest Experience and other essential skills required to succeed in a dynamic workplace. The participants are learning key tips from the Talent Acquisition team about careers in Retail including advice on how to prepare for interviews & assessments. At the end of each workshop each participant will be receiving a Chalhoub Retail Academy certificate.

Wassim Eid, Chief Human Resources Officer at Chalhoub Group commented “We are always concerned at Chalhoub Group to ensure that people are happy and have continuous access to education through training and coaching with a focus on diversity and Gulf nationals. The” 7 Emirates race for happiness” campaign aims to promote careers in the private sector as well as wellness amongst young UAE Nationals because we believe that sport is a key component to improve the quality of life.”

The “7 Emirates race for happiness” campaign reinforces Chalhoub Group’s sustainable commitment and responsible business behaviors by giving back to the community and focusing on People. And this event is happening thanks to the involvement and support of dedicated partners: Novotel Hotels & Resorts, Fujairah; Fairmont Ajman; L’Occitane en Provence; Trek Bicycle Store; Hotel Royal Residence, Umm Al Quwain; Bin Majid Acacia, Ras el Khaïmah and Subway Arabia.

 

ABOUT CHALHOUB GROUP

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the Group has become a major player in the beauty, fashion and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, the Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers.

With a growing workforce of more than 12,000 people, implemented in 14 countries, as well as operating over 650 retail stores, the Group's success is attributed to its most valued asset: highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group was awarded in 2016, for the fourth consecutive year, the CSR Label from the Dubai Chamber of Commerce and has been accepted in 2014 as a new member of the United Nations Global Compact Community. The group is also signatory of the Women's Empowerment Principles (WEP).

 

For more information, please visit:

www.raceforhappiness.com

www.chalhoubgroup.com

 

Or contact Lea Maalouf on:  

Lea.Maalouf@mailmac.net

 

 

 

 

Chalhoub Group signs the Women’s Empowerment Principles

Chalhoub Group, the leading partner for luxury across the Middle East signed the CEO Statement of Support for the Women's Empowerment Principles (WEPs) and hence joins the global list of WEPs signatories.

By being a signatory of WEP, the Group shows its support to gender equality in the workplace, marketplace and community and therefore, will apply the 7 steps of the WEP principles to advance and empower women:

  1. Establish high-level corporate leadership for gender equality
  2. Treat all women and men fairly at work – respect and support human rights and nondiscrimination
  3. Ensure the health, safety and well-being of all women and men workers
  4. Promote education, training and professional development for women
  5. Implement enterprise development, supply chain and marketing practices that empower women
  6. Promote equality through community initiatives and advocacy
  7. Measure and publicly report on progress to achieve gender equality

In line with the Group’s sustainable initiatives, Patrick Chalhoub, Co-CEO of the Chalhoub Group commented: “Gender parity is an urgent economic imperative. By being a signatory of Women Empowerment Principles, we pledge to engage both men and women in leadership and execution and to be a role model in the region to cultivate gender balance work environment that supports, empowers and recognises women leaders.”

Gender equality has always been a concern for the Chalhoub Group; the Group aims to have an equal balance of women at all levels of the company, this commitment is an integral part of its sustainable strategy in term of diversity and inclusion. Today, 52% of the workforce in the Group is composed of women.

Chalhoub Group is also member of the United Nations Global Compact, and as part of this, the Group has committed to reporting yearly on its achievements, focusing on four main areas: taking care of PEOPLE, PARTNERS, the PLANET and CHALHOUB IMPACT.

 

ABOUT CHALHOUB GROUP

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the Group has become a major player in the beauty, fashion and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, the Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers.

With a growing workforce of more than 12,000 people, implemented in 14 countries, as well as operating over 650 retail stores, the Group's success is attributed to its most valued asset: highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group was awarded in 2016, for the fourth consecutive year, the CSR Label from the Dubai Chamber of Commerce and has been accepted in 2014 as a new member of the United Nations Global Compact Community. The group is also signatory of the Women's Empowerment Principles.

 

ABOUT CHALHOUB GROUP SUSTAINABLE STRATEGY

The Chalhoub Group is committed to responsible business behaviours and focus on four main areas in their sustainable engagement strategy: People, Partners, Planet and Chalhoub Impact.

The group is always concerned to ensure that people are happy and have continuous access to education, training and coaching with a focus on diversity and Gulf nationals.

When it comes to partners, the Group’s ambition is to achieve a positive impact across the value chain by working with suppliers and partners to influence sustainable practices.

The third area of focus is the planet by improving the efficiency of the operations, including buildings, stores and logistics as well as using resources wisely to reduce the effect on the planet.

Chalhoub Impact ambition is to give back to the community, empower youth, take care of the planet and provide support to those in need. Chalhoub Employees are involved in these initiatives and the group is building strong network of ambassadors who understand the sustainability challenge.

 

For more information, please visit www.chalhoubgroup.com

or contact Lea Maalouf on: Lea.Maalouf@mailmac.net

 

 

 

 

 

Wow by Wojooh celebrates its 3 years’ anniversary

Wojooh, the leading Middle Eastern beauty retailer, launched its very own private makeup line, Wow by Wojooh in September 2014.

The makeup line was developed with the purpose of meeting the demand of an increasingly sophisticated and savvy beauty consumer, filling a gap for a Middle Eastern makeup brand with regionally adapted product attributes and shades.

The products are made to the highest quality standards, in the best European manufacturing facilities and with formulas made to withstand the Middle Eastern weather. The customer centric line now consists of over 200 products and shades ranging from heat-proof high coverage foundation to extreme wear matte lip lacquer and breathable nail polishes.

Every product is developed based on solid consumer research including industry reports, focus groups, questionnaires and interviews as well as international trends and adaptation to local specificities, running in the fast-beauty race, neck to neck with the hip indie brands of the industry.

Distributed exclusively in the Wojooh network of 100 stores across 12 countries and on its e-store, the mid-range brand quickly topped the sales charts becoming the fastest selling makeup brand of the network. Surpassing established international brands, its success clearly demonstrates how consumer centric approach and ultra-targeting are the key to winning consumers trust and loyalty.

Patrick Chalhoub, Co-Ceo of Chalhoub Group commented “Wow by Wojooh has known a growing success since its launch three years ago, and the future is full of opportunities for this brand which is now ready to conquer new customers and expand in new channels and markets.”

The dynamic brand also capitalizes on the collaboration trend, celebrating its connection to the region by regularly launching successful partnerships with regional influential designers resulting in invaluable results and consumer feedback.

2018 will celebrate the launch of the Bath & Body line with a total of 36 references in 3 lines, Cooling, Moisturizing and Shimmering, responding to consumers with different needs.

 

CHRONOLOGY

2014 – Launch of the brand with 140 references

2015 – Accessory line extension 15 skus + 60 makeup skus

2016 – Launch of 50 makeup and accessory novelties

2017 – Launch of hybrid products + 80 makeup and accessory novelties

2018 – Bath & Body line extension 36 skus + 36 makeup and accessory novelties

 

ABOUT CHALHOUB GROUP

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the Group has become a major player in the beauty, fashion and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, the Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers.

With a growing workforce of more than 12,000 people, implemented in 14 countries, as well as operating over 650 retail stores, the Group's success is attributed to its most valued asset: highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group was awarded in 2016, for the fourth consecutive year, the CSR Label from the Dubai Chamber of Commerce and has been accepted in 2014 as a new member of the United Nations Global Compact Community.

 

For more information, please visit www.wojooh.comwww.chalhoubgroup.com

Or contact Lea Maalouf on:  Lea.Maalouf@mailmac.net

 

 

 

 

A new luxury norm? – Chalhoub Group launches white paper to explore the evolving face of luxury in the Gulf

[London: 20 May 2016] Chalhoub Group, the leading partner for luxury across the Middle East, launches today the Group’s fourth white paper, ‘The Evolving Face Of Luxury In The Gulf: On Our Way To A New Norm?’.

 

Detailed knowledge of the Middle East and its people is at the forefront of Chalhoub Group’s business practices. With over 60 years of experience in the industry, the Group is the go-to partner for major international brands wanting to enter the Middle Eastern market; with extensive experience in building brands in the region across the beauty, fashion and gift sectors.

 

Following three decades of rapid and strong growth, luxury in the Gulf is going through a period of transition with shifts in the retail landscape and luxury consumers’ profiles, which will undoubtedly re-shape the outlook of the luxury marketplace in the coming years. Chalhoub Group’s fourth white paper sets out to address how the luxury market in the Middle East is evolving as it reaches a maturity phase, and introduce the concept of a New Norm – a new way of doing business to adapt to this changing luxury eco-system.

 

The New Norm for luxury in the Gulf looks beyond those geopolitical and economic challenges facing the region such as a prolonged period of low oil prices and exchange rate fluctuations; and goes deeper to understand the profound forces that are occurring within the Gulf luxury sector itself – to reveal a more mature face characterized by huge untapped potential.

 

The Group’s research in the Middle East has found that:

 

  • The number of high-net-worth individuals in the region and their wealth is actually increasing, with numbers set to grow by 40% compared to 25% growth in Europe and North America by 2024; while a growing middle class and number of women in the workplace also represent an increasing pool of consumers with promising purchasing power
  • The business environment is more formally defined and framed by regulation addressing governance, labour laws and consumer protection
  • The region has one of the highest rates of luxury brand penetration in the world
  • The region is displaying a maturing retail environment in terms of expanding available retail space and the variety of shopping environments
  • The emergence of digital in the luxury retail sector in the Gulf means that traditional marketing and the conventional in-store retail experience are being upended
  • Luxury consumers are evolving and now seek more experiential-focused consumption; comparing prices, service quality and availability of the latest products

 

With this maturing phase underway, the role of local partner’s such as Chalhoub Group has become even more pronounced in terms of their ability to draw on their extensive experience in the Gulf to support international brands with their development, against a changing luxury backdrop.

 

The Group’s white paper identifies key attributes of today’s local partner in order to help brands adapt and thrive in the Middle East under the New Norm:

 

  • Shares risks
  • Fosters operational efficiency through economies of scale and “plug and play” shared services
  • Applies its networks and knowledge of the region to help address the increased complexity of regulations and decision-making – for example, in order to ensure a smooth registration process, Chalhoub Group operates special compliance teams to prepare the required  documentation and then follow-up with local authorities to ensure fast approval
  • Leverages its extensive customer experience to impart customer-centric, bespoke product offers and services – for example, Chalhoub Group’s Guest Experience Initiative, designed to take the luxury shopping experience to the next level
  • Nurtures innovation to create market-relevant and compelling shopping experiences – for example, Chalhoub Group’s unique concept store, Level Shoes in Dubai Mall, which delivers a revolutionary, immersive shoe experience across 9,600sqm

 

Patrick Chalhoub, Co-CEO Chalhoub Group, commented: The Gulf region has witnessed a period of abundance for the past 25 years with the building of incredible infrastructure and the development of the education of its young and vibrant population.

 

It is now entering a new phase of maturity, of knowledge, of seriousness and of stronger governance. Despite the immediate geopolitical and economic challenges, this is a region of wealth and of steady growth. To be successful, we will have to be aspirational, meaningful and competitive, and adapt to the changes and to the New Norm.

 

 

Ends 

ABOUT CHALHOUB GROUP

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the Group has become a major player in the beauty, fashion and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, the Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers.

With a growing workforce of more than 12,000 people, implemented in 14 countries, as well as operating over 650 retail stores, the Group's success is attributed to its most valued asset: highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group was awarded in 2015, for the third consecutive year, the CSR Label from the Dubai Chamber of Commerce and has been accepted in 2014 as a new member of the United Nations Global Compact Community.

 

For more information, please visit www.chalhoubgroup.com

 or contact Rachel El Helou on: Rachel.ElHelou@mailmac.net

 

The Chalhoub Group’s new venture in the F&B world

Chalhoub Group, the leading partner for luxury across the Middle East, is pleased to announce its first venture in the Food and Beverage (F&B) world. Over the past 60 years, the Group has gained extensive expertise in the beauty, fashion and gift sectors, and intimate knowledge of the region’s market and consumers.Based on the Group’s various studies conducted over the years, they have been able to identify opportunities and gaps in the market, allowing them to create innovative concepts, foster strong partnerships, and build successful brands - always making sure to answer the customer’s needs and aspirations.

Leveraging their deep understanding of the luxury industry, the Chalhoub Group decided to embark on a new journey in the F&B world; creating a dedicated F&B division which aims to bring and develop innovative restaurant concepts in the Middle East region.“We are very excited about this new venture. With the rapidly expanding F&B sector in our region, it’s an opportunity for the Group to add value through the expertise and knowledge acquired of its markets and consumers.” said Patrick Chalhoub, co-CEO of the Chalhoub Group.

The F&B division is now operational and managing three exciting restaurant concepts launched in the UAE, including La Pâtisserie des Rêves - a French pâtisserie and restaurant now open in Chalhoub Group’s new specialty store TRYANO in Yas mall, Abu Dhabi. A second branch is planned to open soon in the Group’s upcoming Level Kids concept in City Walk, Dubai.

Another restaurant that the Group is now managing is the VOGUE Café at The Dubai Mall, located within Level Shoes. The Café offers a carefully curated contemporary menu that seamlessly combines the best of international cuisine and fashion.The third concept is Aubaine, a true blend of cosmopolitan style and French cuisine. The restaurant is now open in Dubai Mall and offers a range of authentic bread, exquisite patisserie and classic French dishes.

With the opening of a new F&B division, the Chalhoub Group is reinforcing its position as a leader in the retail market and a true partner for those who are looking to build and develop their brands in the region.

ABOUT CHALHOUB GROUP

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the Group has become a major player in the beauty, fashion and gift sectors regionally.By blending its Middle East expertise and intimate knowledge of luxury, the Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers.With a growing workforce of more than 12,000 people, implemented in 14 countries, as well as operating over 650 retail stores, the Group's success is attributed to its most valued asset: highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.By being committed to implementing sustainable practices into their business, the Chalhoub Group was awarded in 2015, for the third consecutive year, the CSR Label from the Dubai Chamber of Commerce and has been accepted in 2014 as a new member of the United Nations Global Compact Community.

For more information,

please visit www.chalhoubgroup.com

or contact Rachel El Helou on: Rachel.ElHelou@mailmac.net

Chalhoub Group announces its newest concept store, Level Kids

Chalhoub Group, the leading partner for luxury across the Middle East is pleased to announce Level KIDS: the second “Level” concept that is dedicated to children’s luxury.

Level KIDS will be part of the “Level” master brand, which aims to be the international luxury reference for the Group’s own retail concepts across several mono-categories and formats. Each “Level” store offers a unique luxury experience in international curated category shopping whilst being simultaneously dynamic, fashionable, expert and distinctive. 

Level SHOES was the first born into the “Level” family in 2012 and is an award winning retail concept store, dedicated to shoes that has established itself on the local and international scene.

With the launch of Level KIDS in early spring of 2016, “Level” aims to add yet another single category concept, which aspires to become the international reference in the children’s luxury category.

 

Spanning over 10,000 SQM of retail space with over 200 brands, Level KIDS will be the first concept of its kind devoted to children aged from 0 to 12 years old, offering a comprehensive selection of childrenswear, shoes, accessories, toys and specialised services under one roof.

The unique concept store will extend over three floors: one dedicated to premium luxury brands; one to contemporary designers, which also features a shoe area; and a third floor dedicated to urban trend brands, with a specific area for newborn and nursery products.

Level KIDS will also offer specialised services ensuring an enjoyable experience for both the kids and their parents, including a spa, photo studio, birthday room, interactive classroom, a VIC room (Very Important Children), concierge and kid’s play area; as well as a custom gifting area. In addition, the store will feature two internationally renowned food and beverage restaurants.

This exclusive concept will be set in the young and lively environment of Dubai’s City Walk. City Walk is the ultimate open-air destination, offering a diversity of high-end lifestyle options located on Al Safa Street.

 

“Over the past 6 decades we have built an intimate knowledge of the region and an understanding of our Guest’s expectations. We are very excited about this new project, responding once again to a gap in the market and the demands and needs of our consumers. Our aim is to create a fashionable, wonderment, playful and quintessential destination for both the parents and their kids, which is set to become the international reference for the children’s luxury retail space. We have been fortunate to be part of this region and its evolution and we want to make sure that we always offer our consumers the best in choice, experience and service.” said Patrick Chalhoub, co-CEO of the Chalhoub Group.

ABOUT CHALHOUB GROUP

The Chalhoub Group has been the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and communication based in Dubai, the Group has become a major player in the beauty, fashion and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, the Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 12,000 people, implemented in 14 countries, and a network of over 650 retail stores, the Group's success is attributed to its most valued asset: highly skilled and dedicated teams. Professionalism and passion are what fuels the Chalhoub Group's competitive edge in today's market.

By demonstrating commitment to sustainable business, the Chalhoub Group was awarded in 2015, for the third consecutive year, the CSR Label from the Dubai Chamber of Commerce and has been accepted in 2014 as a new member of the United Nations Global Compact Community.

For more information, please visit www.chalhoubgroup.com

or contact Rachel El Helou - Events & PR Specialist

+971 (0)4-804 5000

rachel.elhelou@mailmac.net

 

TRYANO, Chalhoub Group’s latest specialty store

Chalhoub Group, the leading partner for luxury across the Middle East and Aldar, one of the most trusted and recognised real estate lifestyle developers in Abu Dhabi and beyond, are pleased to announce the opening of TRYANO.

TRYANO is Chalhoub Group’s latest specialty store, located in Yas Mall, the leading destination for shopping, dining and entertainment, located in the heart of Yas Island, Abu Dhabi.

The opening of TRYANO coincides with the first anniversary of Yas Mall, which takes place on 19th November. Over the past year, Yas Mall has quickly established itself as an award-winning destination that caters to visitors and tourists of all ages and cultures.

Through the past 60 years, the Chalhoub Group has built strong partnerships with international brands and acquired an intimate knowledge of the Middle East markets and consumers. This deep understanding has been the main catalyst for creating innovative concept stores filling a gap in the market with depth and choice.

The Group’s latest concept is TRYANO, a specialty store dedicated to three categories. It caters to the dreams and aspirations of the local customers, in addition to those visiting the island. This 20,000 square metre shopping heaven will host one of the largest varieties of beauty, bags, and children’s products in the UAE. The store also offers numerous bespoke services and is house to the iconic La Pâtisserie des Rêves.

“We are very excited about this new project. The Abu Dhabi market has grown quite tremendously in the past few years but is still lacking of specialty and department stores; this is why we have decided to create TRYANO based on our expertise and know-how of the market, consumers and retail sector. Yas mall is a family destination and we strongly believe that our offer is the right fit for the consumers visiting the mall as we complete its choice with a variety of categories and brands.” said Patrick Chalhoub, co-CEO of the Chalhoub Group.

Boasting over 250 of the most sought-after international and local brands, TRYANO immerses shoppers on a unique shopping experience creating an ever evolving retail experience in the ‘Garden of Imagination’. The beauty space, with its frosty demeanour is inspired by winter and located on the Ground Floor. The customer moves from fragrance to make-up to skincare through boutiques, corners and multi brand areas. On the opposite side of the floor, the bags area takes its cues from spring, with soft rugs and bespoke sculptural tiles. On the first floor, children navigate through an interactive, imaginative and playful landscape inspired by the summer season.

“Today’s consumers are not only looking to purchase a certain product. They are looking for an experience; they expect to be taken on a journey. TRYANO provides customers with an experience that is simultaneously ALIVE, ENTERTAINING, SPECIALISED and REMARKABLE. The store is inspired by the nature’s changing seasons, ever evolving and ever changing. We are aiming to bring to the Abu Dhabi consumers something different; a destination of truly exceptional experiences.” said Linton Crockford-Moore, Creative Director of the Chalhoub Group.

TRYANO is also announcing a new and exciting partnership with Etihad Guest, award-winning loyalty programme for Abu Dhabi national carrier – Etihad Airways. Etihad Guest members can earn Etihad Guest miles when making purchases at TRYANO and thus making the shopping even more rewarding. 

Yasser Al Yousuf, Managing Director of Etihad Guest, commented on the partnership: “Our partnership with TRYANO is another example of our continuous efforts to expand the range of our loyalty program offering, providing our valued Etihad Guest members with rewards and benefits beyond a flight experience. Abu Dhabi is well known as a premium destination and by partnering with some of the best lifestyle brands it hosts, like TRYANO, we ensure that Etihad Guest remains at the heart of the lifestyle scene in the city.”

Hamdi Kulahcioglu, General Manager of TRYANO said: “We are looking forward to welcoming our Guests to TRYANO where they will embark on an enchanting journey through an array of bespoke services and a large variety of beauty, bags and children’s products from sought-after brands. TRYANO is a friendly destination where shopping is taken to a whole new level. Come and discover TRYANO and join us on a journey into the ‘Garden of Imagination’.” 

 

ABOUT TRYANO

 At TRYANO, guests do far more than shop; they embark on an extraordinary journey. 

With the opening of its doors in November 2015, TRYANO serves as the crowning touch to Yas Mall, Abu Dhabi. Bespoke services and a one-of-a-kind collection of over 250 of the most sought-after and coveted international and local brands await guests within an immersive and entertaining environment. 20,000 square metres devoted to the best of beauty, bags and childrens’s products transform into a playground for the entire family.

Rich, colourful and diverse, the store’s three levels invites shoppers to explore a Garden of Imagination featuring inspired displays and centre pieces ranging from a magnificent carousel, to a state-of-the-art digital fountain. As no special experience is complete without a sweet treat, the iconic Parisian restaurant “La Pâtisserie des Rêves” provides a perfect setting for families to indulge in.

A little pampering is always an excellent idea. The unique surrounding of TRYANO comprises numerous bespoke services, offering our guests an array of comforts complementing the store’s three categories. These services will immerse the consumer in a remarkable and memorable journey that caters to even the most intricate requests.

At TRYANO, where shopping and entertainment go hand in hand, guests are transported from the ordinary to the remarkable. 

For more information about TRYANO, please visit: www.TRYANO.com.

Or contact Ludmilla Laradi, PR Coordinator, Ludmilla.laradi@mailmac.net

 

ABOUT CHALHOUB GROUP

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the Group has become a major player in the beauty, fashion and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, the Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers.

With a growing workforce of more than 12,000 people, implemented in 14 countries, as well as operating over 650 retail stores, the Group's success is attributed to its most valued asset: highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group was awarded in 2015, for the third consecutive year, the CSR Label from the Dubai Chamber of Commerce and has been accepted in 2014 as a new member of the United Nations Global Compact Community.

 

For more information, please visit www.chalhoubgroup.com

 or contact Rachel El Helou, Events & PR Specialist: Rachel.ElHelou@mailmac.net

 

ABOUT YAS MALL

 Yas Mall offers an exciting range of leading international and regional retail and F&B brands, a 20 screen state-of-the-art cinema operated by VOX Cinemas and a family entertainment zone by Fun Works.

Yas Island is situated roughly 15 minutes from the Abu Dhabi International Airport and downtown Abu Dhabi and 45 minutes from Dubai, making it an attractive and accessible destination for both residents and tourists. A selection of seven hotels can be found on the island including the luxurious Yas Viceroy Abu Dhabi, as well as a range of top attractions comprising: Yas Marina Circuit; Ferrari World Abu Dhabi; Yas Water World; Yas Links Golf Course; 7 leading hotels; and Yas Retail Park which includes IKEA and Ace Hardware.

For more information:

Website: www.yasmall.ae  

YouTube:  http://youtube.com/yasmallad  

Facebook: https://www.facebook.com/yasmallad

Twitter and Instagram: @yasmallad  

Hashtag: #YasMall

 

 

Chalhoub Group awarded “Retailer of the Year”

The Chalhoub Group is proud to announce that it has been awarded “Retailer of the Year” by the Fashion Footwear Association of New York at the gala dinner “Shoes on Sale” organised by the FFANY. The event took place at the Waldorf Astoria hotel in New York on October 19, 2015 in the presence of 1200 VIP, trade and media. Ron Fromm, President & CEO of the Fashion Footwear Association of New York presented the award to Patrick Chalhoub, co-CEO of the Chalhoub Group and recognised the Chalhoub Group’s contribution to the fashion and footwear industry; he thanked the Group for their commitment to this great humanitarian cause fighting against Breast Cancer. The Chalhoub Group has always been very supportive of any initiative and organisations that are helping build a sustainable future.

The Chalhoub Group is the leading partner for luxury across the Middle East. Since the beginning, in 1955, their vision was to build successful luxury brands in the Middle East, giving them the tools and means to grow and develop. There has been an incredible evolution and expansion of the luxury retail and fashion sector in the Middle East region and the Group has been a key player in this growth especially through its innovative concept stores such as Level Shoe District; awarded “Retailer of the Year” in 2014 by FFANY. This is a unique retail concept and destination, with a new take on shoe fashion, trends, art and design.

“It is an honor to receive this prestigious award especially on the occasion of our 60th anniversary. We have acquired through the years an intimate knowledge of the luxury retail sector in the Middle East region.  We have seen an incredible evolution and expansion of this sector and we are proud that we have been a key player in this growth especially through Level Shoe District. I thank the Fashion Footwear Association for recognising our efforts.” said Patrick Chalhoub in his speech after receiving the award.

 

ABOUT CHALHOUB GROUP

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the Group has become a major player in the beauty, fashion and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, the Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers.

With a growing workforce of more than 12,000 people, implemented in 14 countries, as well as operating over 650 retail stores, the Group's success is attributed to its most valued asset: highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group was awarded in 2015, for the third consecutive year, the CSR Label from the Dubai Chamber of Commerce and has been accepted in 2014 as a new member of the United Nations Global Compact Community.

 

For more information, please visit www.chalhoubgroup.com

 or contact Rachel El Helou on: Rachel.ElHelou@mailmac.net

 

Sustainable luxury – Chalhoub Group launches white paper to explore industry approach to sustainability in the Middle East

[London: 19 May 2015] Chalhoub Group, the leading partner for luxury across the Middle East, launches today the Group’s third white paper, ‘Luxury in the Gulf: A Sustainable Future?’ at the Responsible Business Summit.

Detailed knowledge of the Middle East and its people is at the forefront of Chalhoub Group’s business practices. Celebrating 60 years in the industry this year, the Group is the go-to partner for major international brands wanting to enter the Middle Eastern market; with extensive experience in building brands in the region across the beauty, fashion, and gift sectors.

The Group’s research in the Middle East has found that:

• 65% of global luxury consumers surveyed claim that sustainability is not a part of their decision-making agenda when it comes to luxury purchases.

• Instead, 83% of respondents expect the luxury companies they buy from to proactively engage in sustainable practices.

Chalhoub Group’s third white paper sets out to explore the Gulf region beyond the luxury sector, drawing on lessons learnt from the inherent link between basic luxury principles  and promoting sustainability in the Middle East. Ensuring the highest quality, the most premium materials and the finest craftsmanship are intrinsic to the luxury sector, but are fast becoming a necessary business priority across all sectors in ensuring sustainable growth and best practice in the region.

The region faces several significant challenges with the following:

• One of the world’s largest energy suppliers and the world’s largest consumer of energy.

• One of the highest youth unemployment rates in the world.

• Countries of the region ranked amongst the top ten nations for foreign aid by volume in the world.

The Group’s white paper sets out a number of sustainable solutions that have been effectively developed and rolled out across the region including:

• The construction of two of the world’s largest eco-cities, including the low-carbon, zero waste Masdar City in Abu Dhabi and Desert Rose in Dubai; demonstrating the region-wide commitment to environmentally-friendly living.

• The Emirati and Saudi graduate programme put in place by Chalhoub Group to attract and retain local national talents.

• The Khalifa Fund – a knowledge-sharing, mentoring and experiential learning initiative, designed in partnership with Chalhoub Group, to empower aspiring entrepreneurs in the UAE and develop a culture of entrepreneurship. 

The central theme of this white paper is set against an interesting backdrop of inherent social values which have shaped the culture of the modern Gulf region. These deep-rooted values of community solidarity and trust, combined with the family business model, have proved a culturally appropriate vehicle for the region’s sustainability. 

 

Patrick Chalhoub, Co-CEO Chalhoub Group, commented: “Luxury is adapting to our fast evolving world, and while ancient traditions have shaped Middle Eastern society for centuries, luxury in the Gulf shows a promising future as it echoes these deeply rooted traditions and culture.

With its family-centric structure and its respect for tradition, the Gulf society supports the drive and mind-set for sustainability. We believe that the family business model, inherent to the region’s economic and social fabric, and human resources both have an important role to play in increasing awareness about sustainability and driving engagement in sustainable initiatives.”

 

ABOUT CHALHOUB GROUP

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the Group has become a major player in the beauty, fashion and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, the Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers.

With a growing workforce of more than 12,000 people, implemented in 14 countries, as well as operating over 650 retail stores, the Group's success is attributed to its most valued asset: highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group was awarded in 2015, for the third consecutive year, the CSR Label from the Dubai Chamber of Commerce and has been accepted in 2014 as a new member of the United Nations Global Compact Community.

 

For more information, please visit www.chalhoubgroup.com

 or contact Rachel El Helou on: Rachel.ElHelou@mailmac.net

 

Chalhoub Group launches its education retail campaign in collaboration with Dubai Cares

In line with its ambition to promote and support education in the Middle East region, Chalhoub Group, the leading partner for luxury across the Middle East has launched its yearly education retail campaign in collaboration with Dubai Cares, the UAE-based philanthropic organisation working towards providing children in developing countries with access to quality primary education.

The campaign will offer customers the opportunity to buy silver pins with the word “education” written in Arabic calligraphy. The pins will be available for two months (May & June) in all Chalhoub Group stores across the UAE at a price of AED 25 per pin. The campaign will help spread awareness about education as well as raise funds that will go towards schools in the Arab world.

“We have been in the region for the past 60 years and it is our responsibility to give back to the people living in this part of the world. As a Group, we have adopted the cause of education as a key channel to accelerate the development process believing that it is the first and foundational step in understanding how to address today’s social and environmental challenges in the region. We are pleased to support Dubai Cares through this campaign that aims to provide children with education; a powerful word that speaks to each and every one of us. Using the word in Arabic on the pin is a sign of how proud we are to be part of the region and its culture. In addition, of course, the Arabic calligraphy displays the craftsmanship and heritage, inherent to the region’s social values,” commented Patrick Chalhoub, co-CEO of the Chalhoub Group.

Commenting on the campaign, Tariq Al Gurg, Chief Executive Officer of Dubai Cares said: “We are proud of our continued successful partnership with Chalhoub Group. We commend them on their annual initiatives through which they have demonstrated a true commitment to philanthropy and to education in specific. Without education, young generations will struggle to prosper or compete in today’s world. We are confident that the UAE community will widely support this campaign in order to help us reach more children around the world.” 

Over the past seven years, Dubai Cares, with the support of the UAE community, has been facilitating change and development in children's education in developing communities around the globe. The organisation is currently reaching more than 13 million beneficiaries in 39 developing countries.

ABOUT CHALHOUB GROUP

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the Group has become a major player in the beauty, fashion and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, the Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers.

With a growing workforce of more than 12,000 people, implemented in 14 countries, as well as operating over 650 retail stores, the Group's success is attributed to its most valued asset: highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group was awarded in 2015, for the third consecutive year, the CSR Label from the Dubai Chamber of Commerce and has been accepted in 2014 as a new member of the United Nations Global Compact Community.

 

For more information, please visit www.chalhoubgroup.com

 or contact Rachel El Helou on: Rachel.ElHelou@mailmac.net

 

Chalhoub Group, the leading partner for luxury across the Middle East launches its new corporate website

Chalhoub Group, the leading partner for luxury across the Middle East launched its new corporate website highlighting 60 years of building brands in the region with passion and excellence. The revamped website has been designed to showcase in a simple and modern way the Group’s expertise and added value through different sections: our Group, our activities, our sustainable engagement, the press and a link to the career’s website.

"We are very happy to launch our revamped website coinciding with the year of our 60th anniversary. Our aim is to propose to our external parties whether partners, potential partners, press and job seekers, a tool to learn more about our journey, what the Chalhoub Group committed team members do, our engagement towards the region and its people and the different career opportunities within the Group." commented Patrick Chalhoub, co-CEO of the Chalhoub Group.

"We live in a fast moving digital world. As a leader in our field, it is a necessity to provide tools which are designed and developed to be in line with the latest digital trends. Through this user friendly tool, people will enjoy learning about the Group. The website will be constantly updated with new content and latest news." said Anthony Chalhoub, co-CEO of the Chalhoub Group.

We invite you to discover the new Chalhoub Group website available in three languages English, French and Arabic on desktop, mobile or tablet by clicking on this link: www.chalhoubgroup.com

About the Chalhoub Group

The Chalhoub Group has been the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and communication based in Dubai, the Group has become a major player in the beauty, fashion and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, the Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 11,000 people, implemented in 14 countries, and a network of over 600 retail stores, the Group's success is attributed to its most valued asset: highly skilled and dedicated teams. Professionalism and passion are what fuels the Chalhoub Group's competitive edge in today's market.

By demonstrating commitment to sustainable business, the Chalhoub Group was awarded in 2014, for the second consecutive year, the CSR Label from the Dubai Chamber of Commerce and has been accepted as a new member of the United Nations Global Compact Community.

For more information, please visit www.chalhoubgroup.com

or contact Rachel El Helou - Events & PR Specialist

+971 (0)4-804 5000

rachel.elhelou@mailmac.net

Chalhoub Group, the leading partner for luxury across the Middle East commits to a sustainable strategy

The Chalhoub Group is pleased to announce that it has joined the United Nations Global Compact Community in 2014. The Chalhoub Group is the first luxury group amongst the 207 members in the region to become a member of this prestigious organisation. The UN Global Compact is a strategic policy initiative for businesses that are committed to aligning their operations and strategies with ten universally accepted principles in the areas of human rights, labour, environment and anti-corruption, while most importantly committing to work towards the sustainable development goals of the region.

This initiative and new membership brings the Group into stronger alignment with its commitment and contribution to sustainability, dignity and transparency. It is also anchored in the Group’s values of respect, excellence and entrepreneurial spirit that have been guiding the Group for the last 60 years. In 2009, the Group created a corporate social responsibility programme which has evolved into a holistic sustainability strategy. The Chalhoub sustainable engagement strategy underlines its mission to engage employees and stakeholders in this process.

The aim of this strategy is to contribute to the long-term development of the Middle East through the Group’s dedicated resources. As the leading partner for luxury across the Middle East, the Chalhoub Group has decided to take the lead and act as a role model for the region to ensure a sustainable future for generations to come. This unique model has been tailor-made to the region’s needs. The Group believes that through education, we will be able to address societal, environmental and humanitarian issues. The Middle East is known to have the highest youth unemployment in the world. The Group empowers local youth regionally and internationally through capacity building (partnerships, scholarships and mentorships, entrepreneurship, etc.) reducing the gap between skillset and market demands.

We are a family business driven by the values of respect, excellence and entrepreneurial spirit. We believe that sustainability is the balance between economic priorities, promoting empowerment for all stakeholders and environmental protection. This year, we are celebrating 60 years of building brands in the region and throughout our journey we have learned and we are convinced thatPress Releasesustainable business is in an opportunity to create value while making the world a better place.” said Patrick Chalhoub, co-CEO of the Chalhoub Group.

Environmental conservation is also a key issue addressed through the UN Global Compact, and as a member, the Chalhoub Group is expected to follow high standards of responsibility. The last half decade has seen unprecedented economic growth for the region, but with this has come an increased demand for energy and natural resources. The Chalhoub Group strives to reduce the environmental footprint through engagement, awareness and efficiency of operations.

Our commitment to environmental sustainability continues to be driven by the engagement of our stakeholders through an education and awareness process. Several of the GCC countries contribute to the highest rate of greenhouse gas emissions per capita and fall within the scope of our regional operations. The key challenge is turning this trend around is a change of mind-set. We are obliged as a business operation in these countries to advocate for environmental protection.” said Anthony Chalhoub, co-CEO of the Chalhoub Group.

As part of their commitment and through this membership, the Chalhoub Group has promised to release an annual report sharing their sustainability performance. This report has received third party verification from the Global Reporting Initiative, a leading organisation in this field, promoting this way of reporting for organisations to become more concerned about the future.

The Group has embarked on this journey of sustainability knowing the path is long and with many obstacles along the way.

 

ABOUT THE CHALHOUB GROUP

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the Group has become a major player in the beauty, fashion and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, the Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 11,000 people, implemented in 14 countries, as well as operating over 600 retail stores, the Group's success is attributed to its most valued asset: highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group was awarded in 2014, for the second consecutive year, the CSR Label from the Dubai Chamber of Commerce and has been accepted as a new member of the United Nations Global Compact Community.

For more information, please visit www.chalhoubgroup.com

or contact Rachel El Helou - Events & PR Specialist

+971 (0)4-804 5000

rachel.elhelou@mailmac.net

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    The press kit is available in English, French, Arabic and Italian.

     

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  • 1955

    HOW IT ALL BEGAN

    An untapped market for international high-end brands.

    A couple passionate about France’s culture and its savoir-faire decided to open the first Christofle boutique in Damascus. This is how Michel Chalhoub and his wife Widad transformed their passion into a business that showcased their confidence in the Middle East’s development, giving birth to what is now known as the Chalhoub Group.

  • 1955

    DAMASCUS

    Michel and Widad Chalhoub open the first Christofle boutique in Damascus, Syria, marking the beginning of the Chalhoub Group activities. 

  • 1962

    DELEGATION

    Birth of “Delegation” for regional brand representation in the Middle East.

     

  • 1965

    BEIRUT

    Move of the Chalhoub family and activities to Beirut.

     

  • 1967

    KUWAIT

    First local partnership with Ali Habchi in Kuwait.

     

  • 1970

    REGIONAL DISTRIBUTION

    Start of the regional distribution of Beauty, Fashion & Gifts in Kuwait.

     

  • 1975

    KUWAIT

    Chalhoub activities moved to Kuwait.

    ANTHONY CHALHOUB

    Anthony Chalhoub joins the Chalhoub Group.

     

  • 1976

    ADVERTISING

    Initiation of advertising activities in Kuwait.

     

  • 1979

    PATRICK CHALHOUB

    Patrick Chalhoub joins the Chalhoub Group.

     

  • 1980

    TANAGRA

    Birth of “Tanagra”, a timeless luxury concept store in Kuwait; the preferred destination for style-savvy globalists to find the quintessence of elegance, curated by experts with a finger on the luxury pulse. 

  • 1983

    LOUIS VUITTON

    Opening in Kuwait of the first Louis Vuitton boutique in the Middle East region.

  • 1989

    FACES

    Opening of the first “Faces” beauty concept store, now known as "Wojooh"; offering a sophisticated fusion of luxury, unconventional niche and specialty brands as well as expert advice to fulfil every need of the beauty savvy.

  • 1990

    DUBAI

    Invasion of Kuwait, triggered the move of some of the Chalhoub Group’s activities to Dubai, UAE.

    KINGDOM OF SAUDI ARABIA

    Appointment of Radwa Trading Company Limited as distributor in the Kingdom of Saudi Arabia.

     

  • 1993

    KUWAIT AIRPORT DUTY FREE

    Management of Kuwait Airport Duty Free by Habchi & Chalhoub W.L.L.

     

  • 1997

    BAHRAIN

    Incorporation of ASHRAF BGDC for Perfumes and Cosmetics W.L.L. for local distribution & retail in Bahrain.

     

  • 1999

    PUIG

    Joint Venture with Puig, a third-generation family-owned fashion and fragrance business based in Barcelona.

  • 2000

    DUBAI

    Takeover of the management of Allied Enterprises L.L.C., a Dubai based retail and distribution company.

    CAIRO

    Incorporation of MAC Company for Promoting Commercial Business W.L.L. for local distribution & retail in Egypt.

  • 2001

    EURO RSCG

    Joint Venture between PROMOPUB Limited and Havas S.A. (previously EURO RSCG)

     

  • 2004

    SAKS FIFTH AVENUE

    Introducing Saks Fifth Avenue, American luxury department store chain.

    COTY

    Joint Venture with Coty, global beauty products manufacturer founded in Paris by François Coty.

    FENDI

    Joint Venture with FENDI.

    CAIRO AIRPORT DUTY FREE

    Management of Cairo Airport Duty Free.

  • 2006

    DIOR

    Joint Ventures with French luxury goods companies Christian Dior Couture and Parfums Christian Dior.

    SEPHORA

    Joint Venture with Sephora, French chain of cosmetics stores founded in Paris.

    QATAR

    Incorporation of Qatar Luxury Company W.L.L. for local distribution & retail in Qatar.

  • 2007

    CHALHOUB RETAIL ACADEMY

    Launch of the Chalhoub Retail Academy, delivering an internationally recognised education programme and ensuring excellent customer service for the various stores. 

    HAVAS GROUP

    Regional collaboration with Havas Group, one of the largest global advertising and communications groups in the world.

  • 2008

    OPENING OF OVER 90 SHOPS

    Opening of over 90 shops making the Chalhoub Group one of the key retailers in the Middle East region, in the beauty, fashion and gifts sectors.

  • 2009

    CHALHOUB IMPACT

    Creation of Chalhoub Impact, the sustainable engagement strategy of the Chalhoub Group.

     

  • 2010

    CHRISTIAN LOUBOUTIN

    Joint Venture with Christian Louboutin, French footwear designer brand.

     

  • 2012

    LEVEL SHOE DISTRICT

    Opening of “level Shoe District”, now known as "Level Shoes", in Dubai Mall, the world’s finest shoe metropolis, targeting the luxury consumer through its unparalleled collection of exclusive footwear and bespoke services.

  • 2014

    WOW BY WOJOOH

    Launch of “Wow by Wojooh”, the first make-up line inspired by the Middle East consumer, dedicated to and exclusively for oriental beauty which combines the Chalhoub Group’s deep understanding of the region and its knowledge of the beauty sector.

  • 2015

    TRYANO

    Opening of “TRYANO” in Yas Mall Abu Dhabi, a specialty store dedicated to beauty, bags and children offering a one-of-a-kind experience with over 250 of the world's most sought-after international and local brands.

     

     

  • 2016

    Level KIDS

    Opening of "Level KIDS" in City Walk Dubai, a concept store dedicated to children’s luxury, offering a comprehensive selection of childrenswear, shoes, accessories, toys and specialised services under one roof. 

    GHAWALI

    Opening of Ghawali, an oriental fragrance concept store and will stock Chalhoub’s own Oriental Fragrance line. With Ghawali, the Group has utilised its creativity and retail experience to offer best in class products and services that will attract contemporary male and female Gulf consumers looking for a new oriental fragrance buying experience.

     

  • 2018

    FARFETCH

    Joint venture with Farfetch, the leading global platform for the luxury fashion industry to connect Chalhoub Group’s unrivalled expertise and knowledge of retail, distribution and marketing services for the luxury industry across the Middle East with Farfetch’s e-commerce, technology and logistics platform. 

    Duval Union Consulting  

    Joint venture with Duval Union Consulting, that will provide digital transformation consulting in the MENA region. Duval Union Consulting is working actively on the digital transformation of the Chalhoub Group offering a range of services to assist entering the digital-first world with a future proof strategy and making the Group self-reliant to successfully cope with change through consulting, coaching and connecting.


     

     

     

     

Contact Us

Thank you for submitting your enquiry. We will get back to you as soon as possible.

If you are interested in joining us, please apply through our careers website:
chalhoubgroupcareers.com

Legal Notice

LEGAL NOTICE

This legal notice describes the conditions of use of our websites www.chalhoub-group.com and chalhoubgroupcareers.com (the “Website”).

By connecting to the Website, you acknowledge that you have read understood and accepted without limitation or reservation these conditions of use and undertake to respect them.

The Website is owned and operated by

M.C.T. FZE a Jebel Ali Free Zone Establishment organized and existing under the laws of the Emirate of Dubai, under the Trading Licence 04616 domiciled at PO Box 261075, Jebel Ali, Dubai –United Arab Emirates. Tel.: + 971 (0) 4 804 55 00 (“CHALHOUB”)

Chief Editors:  Marie-Hélène Strauss and Angelica d’Andlau

Content

CHALHOUB commits itself to ensuring, to the best of its ability, that the information posted on the Website is correct and up-to-date. CHALHOUB reserves the right to correct the Website's content at any time and without notice. However, CHALHOUB cannot guarantee the correctness, precision, thoroughness or completeness of the information available on the Website.

Availability

You acknowledge that (i) it is technically impossible that the Website will be provided free of defaults and that CHALHOUB cannot take any responsibility for this, (ii) that defaults may lead to the temporary unavailability of the Website, and that (iii) the operation of the Website may be adversely affected by conditions and performances outside CHALHOUB’s control, such as, for example, transmission and telecommunication links between CHALHOUB and you and between CHALHOUB and other systems and networks.

CHALHOUB and/or its suppliers may, at any time, temporarily or in permanently modify or interrupt, all or part of the Website in order to perform maintenance work and/or make improvements and/or changes to the Website. CHALHOUB is not liable for any modification to or suspension or interruption of the Website.

Limitation of liability

The materials in the Website and all other sites are provided “as is”, without any kind of warranty, whether express or implied. CHALHOUB does not offer any express or implied warranty relative without limitation to their merchantability and fitness for a particular purpose.

CHALHOUB cannot be held liable:

  • for any use of, or interruption or unavailability of the Website;
  • for any loss of data;
  • for any bugs, virus, or other technologically harmful material that may infect your computer equipment, due to your use of the Website or to your downloading of any content on it, or on any website linked to it;
  • for any errors or omissions contained in the information available on the Website;
  • for any and all damage resulting from a third party's fraudulent intrusion which causes modifications to the information contained on the Website;
  • for any direct or indirect damage, whatever its cause or causes, nature, origins or consequences. This includes profit, client and data losses or any other loss of material goods arising from anyone's access or failed access to the Website, or any credit granted or reliance made to information coming directly or indirectly from the Website.

Links

The Website may include links to other websites or other Internet sources. CHALHOUB cannot control these sites and external sources. Hence, CHALHOUB cannot be held responsible for those sites or external sources, and declines any responsibility for the content, advertising, products, services and any other material available on or branching off those sites and external sources. In addition, CHALHOUB cannot be held responsible for any damage or losses, true or alleged, deriving from the use or from having trusted the content, or goods and services available on those sites or external sources.

Intellectual property rights

All information or documents (text, animated or static images, databases, sounds, photographs, know-how or cited products), trademarks, logos and domain names contained in the Website as well as all elements created for the Website and its general structure are either the property of CHALHOUB or the companies within the CHALHOUB Group or are subject to rights to use, duplicate or communicate to the public that have been granted to such.

This information, documents and items are subject to international laws protecting copyright insofar as they have been made available to the public via this Website. No licence or any right other than to view the Website has been granted to any party with regard to intellectual property rights.

Duplication of Website documents is authorized solely as information for personal and private usage. Any duplication or usage of copies made for other purposes is formally prohibited and subject to prior and formal authorization by CHALHOUB. In all cases, authorized duplication of information stored in this Website must cite the source and make adequate references as to proprietary.

 Changes

CHALHOUB may update these conditions of use of the Website at any time, without notice. Consequently, you are invited to regularly refer to the latest conditions of use in effect.  

Applicable law

The Website and its content are governed by the Laws of the Emirate of Dubai and the federal laws if the United Arab Emirates. Any possible litigation referring to the Website and its content will come under the competence of the courts of the Emirate of Dubai, United Arab Emirates.

 

The Website is hosted by the Chalhoub Group.

Design & website development: Havas Digital Middle East 


 

Privacy Policy

PERSONAL DATA PROTECTION POLICY

This Personal Data Protection Policy details the CHALHOUB policy with regard to personal data provided on its websites www.chalhoub-group.com and chalhoubgroupcareers.com (the “Website”).

CHALHOUB respects your concerns regarding the confidentiality of personal information and data provided by you. By providing your personal information and data, you consent to the use, analysis and, where applicable, disclosure of such information by us for purposes associated in particular with your requests for our newsletters, press releases and recruitment messages. Consequently, we encourage you to read this policy carefully. This Personal Data Protection Policy applies to all personal data provided by you on our Website.

CHALHOUB may collect and process the following data about you

Information you give us. You may give us information about you by filling in forms on the Website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to receive our Newsletter or participate in discussion boards or other social media functions on the Website (this includes Facebook, Instagram, Pinterest, Twitter and Tumblr) and when you report a problem with our Website. The information you give us may include your name, address, e-mail address and phone number, personal description and photograph.

Information CHALHOUB collects about you. With regard to each of your visits to the Website CHALHOUB may automatically collect the following information:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the Website (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Cookies

The Website uses cookies to distinguish you from other users of the Website. A cookie is a small file of letters and numbers that we put on your computer. This helps us to provide you with a good experience when you browse the Website and also allows us to improve the Website.

CHALHOUB uses data held about you in the following ways:

Information you give to us. CHALHOUB will use this information:

  • to provide you with information about goods and services CHALHOUB offers;
  • to notify you about changes to our service;
  • to ensure that content from the Website is presented in the most effective manner for you and for your computer.

Information CHALHOUB collects about you. CHALHOUB will use this information:

  • to administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve the Website to ensure that content is presented in the most effective manner;
  • to allow you to participate in interactive features of our service;
  • as part of our efforts to keep the Website safe and secure;
  • to measure or understand the effectiveness of advertising CHALHOUB serves to you and
  • to make suggestions and recommendations about goods or services that may interest you.

Disclosure of your information

CHALHOUB may share your personal information with any member of the CHALHOUB Group, which means its subsidiaries, its ultimate holding company and its subsidiaries.

Protection of your data and respect of your privacy

CHALHOUB has made every effort to put in place suitable precautions to safeguard the security and privacy of personal data, and to prevent it from being altered, corrupted, destroyed or accessed by unauthorized third parties.

However, CHALHOUB does not control each and every risk related to the use of the Internet, and therefore warns visitors of the potential risks involved in the functioning and use of the Internet.

CHALHOUB will treat your data subject to the UAE legislation.

This legislation allows you to access, rectify and delete any personal information by submitting a written notice to the following address: M.C.T. FZE a Jebel Ali Free Zone establishment organized and existing under the laws of Dubai, under the Trading Licence 04616 domiciled at PO Box 261075, Jebel Ali, Dubai –United Arab Emirates. Tel.: + 971 (0) 4 804 55 00 FAO: M.C.T FZE Business Development Division.

Changes

Any changes CHALHOUB may make to this Personal Data Protection Policy in the future will be posted on this page. Please check frequently to see any updates or changes to it.

Contact

Questions, comments and requests regarding this policy are welcomed and should be addressed to M.C.T. FZE a Jebel Ali Free Zone establishment organized and existing under the laws of Dubai, under the Trading Licence 04616 domiciled at PO Box 261075, Jebel Ali, Dubai –United Arab Emirates. Tel.: + 971 (0) 4 804 55 00 FAO: M.C.T FZE Business Development Division.

 

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