Leading partner for Luxury Across the Middle East
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Our Group

Learn more about the Chalhoub Group

Introduction

The Chalhoub Group has been the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the Group has become a major player in the beauty, fashion and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, the Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 11,000 people, implemented in 14 countries, and a network of over 600 retail stores, the Group's success is attributed to its most valued asset: highly skilled and dedicated teams. Professionalism and passion are what fuels the Chalhoub Group's competitive edge in today's market.

By demonstrating commitment to sustainable business, the Chalhoub Group was awarded in 2014, for the second consecutive year, the CSR Label from the Dubai Chamber of Commerce and has been accepted as a new member of the United Nations Global Compact Community.

“I am proud to have created, together with my wife Widad, the Chalhoub Group – a family business which over the past 6 decades has nurtured a strong relationship between the Middle East and the West. Experience in the region and inherent market knowledge paralleled by a unique corporate culture that harbours values of trust and respect, has led the Group to become a reference for luxury in the Middle East.”

Michel Chalhoub

Founder of the Chalhoub Group

 

Chalhoub in numbers:

  • Regional coverage of 14 countries
  • Over 600 retail outlets across the region
  • Team of over 11,000 employees
  • Over 100 nationalities
  • Over 75 companies

 

Vision & Mission

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955.

Values

Values are what bind us as a Group. They are the inherent beliefs that have guided us since our inception and continue to serve as the cornerstone of our business practices and principals.

History

An untapped market for international high-end brands. A couple passionate about France’s culture and its savoir-faire...

Expertise

With a strength of six decades in luxury across the Middle East, the Chalhoub Group is a leading player in the world of beauty, fashion and gifts.

Added value

The Chalhoub Group’s added value relies on the strength of its teams and their drive for excellence.

Vision & Mission

Vision
Be the leading partner for luxury across the Middle East.

Mission
Our passionate teams build brands in the Middle East.
By blending our Middle East expertise and intimate knowledge of luxury, we offer service excellence to all our partners and a unique experience to all our customers.

 

Values

Values are what bind us as a Group. They are the inherent beliefs that have guided us since our inception and continue to serve as the cornerstone of our business practices and principals.

The Group cultivates the core values of Respect, Excellence and Entrepreneurial Spirit which are reflected in every aspect of our business and with each of our stakeholders – clients, suppliers, partners, customers and employees.

Respect
“We are all equal and I ask you to respect these principles. This moral is the cornerstone of the Chalhoub philosophy.” (Michel Chalhoub)

We create trust through tolerance, courtesy and appreciation for the people we interact with. Fairness, integrity and humility.

We believe that integrity is paramount to the success and longevity of the Group. Through transparency, honest communication and mutual respect, we are committed to upholding ethical standards that distinguish not only the quality of our work but also that of our actions. Long standing relationships with our brands, our clients and our employees, loyalty and its reciprocity are what distinguish us from others.

Excellence
“Always serve as an example to someone” (Michel Chalhoub)

We live and work to a code of standards that enables us to surpass the common norm with commitment, efficiency as we seek to be a role model.

Constantly aiming to maintain and exceed the highest standards of professionalism, the Group is guided by the philosophy of being “Committed to Excellence”. That is, a commitment to our consumers by promising them the finest selection of international luxury brands, to our partners by responding with speed and efficiency whilst holding true to uncompromising standards of quality and to our people by making them our priority.

Entrepreneurial Spirit
“Be demanding with yourself and constantly seek to expand your skills and develop your performance” (Michel Chalhoub)

Continuous self-assessment allows us to embrace new ideas, build creative strategies and adopt technological evolution, ensuring that we remain at the forefront of change. Leadership, Ingenuity, Team Spirit

This is the vision that ignited the Group’s creation and the spirit that has guided its expansion. It continues to be at the heart of our success and future growth.

 

Expertise

With a strength of six decades in luxury across the Middle East, the Chalhoub Group is a leading player in the world of beauty, fashion and gifts. Over the years, it has acquired intimate knowledge of each country of the Middle East, deep understanding of its consumers, and unparalleled expertise in distribution channels and retail networks.

DNA Focused On Luxury

Luxury is at the core of the Chalhoub Group’s essence since its inception, anchored in elegance, excellence and guest experience. The Group is dedicated to the three main sectors of personal luxury: beauty, fashion and gifts.

BEAUTY

The Chalhoub Group is a leading distributor and retailer of perfumes and cosmetics. It continues to strengthen its extensive brand portfolio with renowned names such as Chanel, Coty, Dior, L’Oréal and Puig. Its market share is consolidated and its territory enlarged through:

  • Expansion of its own beauty concept store, Wojooh
  • Joint ventures with international brands such as Sephora
  • Contractual relationship with brands such as L’Occitane

FASHION

With a focus on developing and promoting exclusive networks for its prestige brands, the Group ensures the ultimate exposure of its fashion brands through:

  • Development of standalone boutiques for fashion houses such as Carolina Herrera, Céline, Lacoste, Lanvin, Marc Jacobs, Tory Burch
  • Partnerships with high-end houses including Berluti, Christian Dior Couture, Christian Louboutin, Fendi, Louis Vuitton
  • Creation of its own concept stores such as Katakeet and level Shoe District

GIFTS

Gift giving is at the heart of the Middle Eastern culture. It is also where the Chalhoub family began its journey into the world of luxury with the representation of delicate objects, exceptional jewels or refined accessories.

Today, the Group continues to pioneer the promotion of a luxury lifestyle with:

  • Established relationships with international brands such as Christofle, Baccarat, Swarovski, Chaumet and Tumi
  • Development of luxurious retail networks, including its own concept stores, Tanagra
  • An unmatched knowledge of the local and regional markets, feeding tailor-made marketing strategies

Market, Retail & Consumer Knowledge

Market knowledge: the Chalhoub Group has acquired intimate knowledge of the markets in which it operates. Rigorous analysis of competitive landscape, sector performance and industry trends enables the Group to closely monitor market dynamics feeding into tailor-made strategies.

Retail expertise: extensive experience and business know-how in the region’s unique distribution and retail environment has contributed to the Chalhoub Group’s expertise in diverse retail networks: from independent, selective to department stores.

Consumer insights: Quantitative and qualitative consumer research has allowed the Group to build deep understanding of the ever evolving consumers of the region, from nationals, tourists to expatriates. Insights and perspectives into consumer behaviour and attitudes provide the Group with the essential tools for growth in the region.

 

Brand Building In The Middle East

Over the past six decades, the Group succeeded in building brands in the region, from developing not yet established brands to market leaders, or further strengthening the positioning of well-known brands in strategic markets.

Acting as a bridge between the East and the West, the Group builds brands with an entrepreneurial spirit and added value from its intimate knowledge of the market, its specificities and the consumers’ attitudes and behaviours.  

Aware of market requirements, the Group ensures maximum visibility and presence of its brands through tailor-made marketing online and offline, visual merchandising, buying and forecasting in both retail and distribution.

 

Added value

The Chalhoub Group’s added value relies on the strength of its teams and their drive for excellence. In the past six decades, the Group has created a strong presence in the different markets, created powerful partnerships, while offering unparalleled services and unique knowledge and expertise in the region. This has led the Chalhoub Group to be the leading partner for luxury across the Middle East.

Our Human Resources

Professionalism and passion are what fuel the Chalhoub Group’s competitive edge in today’s market. True to its commitment to respect, excellence and entrepreneurial spirit, the Chalhoub Group recruits and develops highly qualified professionals, with a passion for brands and a thirst for excellence and initiative. The Group’s 100 nationalities are united by these strong values.

Specific programmes have been designed to attract and retain local national talents, reinforcing the Group’s commitment to the development of the region and its people.

Through its comprehensive learning & development and talent management programmes, the Group ensures customised professional development through skill training, team building seminars, leadership programmes and mobility across specialties and markets.

The Chalhoub Retail Academy
With an unparalleled drive in the Middle East, the Group independently operates three retail academies in Dubai (U.A.E.), Jeddah and Riyadh (Saudi Arabia). The academies deliver an internationally recognised education programme, covering all areas of store management, to provide development opportunities to all front-office employees and ensure excellent customer service throughout the Group’s network of stores.

Our Regional Reach

The Group has strengthened its operations in the countries of the Middle East and India by opening offices to allow for a strong local presence. The Group’s local teams are experts in their own market, bringing strong local advice and ensuring excellence in execution. The regional management allows partner brands to have one point of contact to reach out to all the markets of the Middle East. 

Chalhoub presence

Our Strong Partnerships

Trust is embedded in the region’s deep-rooted societal values. Integral to trust is relationship building which the Chalhoub Group embodies through its long-term partnerships with brands, retailers and malls. This allows the Group to have a leading position in strategic negotiations, market entry and business opportunities. 

Our Research & Development

The Group offers in-house research & development services as well as operationally relevant data ahead of competition, through:

  • Market knowledge: competitive analysis, market modelling, industry and sector monitoring, macro-economic outlook
  • Consumer insights: product and campaign testing, brand equity index, usage & attitudes, drivers and motivations, prospective research
  • Knowledge sharing platform: unique internal online platform supporting the Group’s teams with in-depth reports on markets & consumers, best practice brand activities and inspiring communication trends adapted to our market specificities.

Our Retail Architecture & Design

The Chalhoub Group's dedicated retail architecture and design hub creates luxurious retail environments, adapting the styles and personality of each brand to the region.

  • Creativity: creating creative and conceptual inspirational interior and architectural design for retail concepts and guest experiences
  • Design development: developing customised detailed, technical and construction design solutions
  • Project management: through a wealth of sources and contractors aligned to international standards
  • Execution: developing inspirational and commercially driven visual merchandising environments for in-store decoration, store windows, events and animation

Our Plug & Play Services

One of the Group’s competitive advantages relies on its ability to enable smooth and efficient operations for our partner brands throughout the region, allowing them to focus on their core business. This is achieved by continuously sharing pertinent intelligence, developing our highly qualified resources and ensuring best-in-class and competitive in-house back-office services.

Logistics:  The Group offers agile and cost effective logistics support to all our partner brands, exemplified by a 73,500 square meter state-of-the-art ISO certified storage and handling facilities across 14 locations throughout the region. These facilities are backed by latest system technologies enabling accurate inventory control and the provision of comprehensive management information.

Administration:  Administration services ensure 100% compliance to local laws & regulations and provide best in-class tools and procedures to our partner brands.

Safety & security:  We deliver high standards of safety & security across all sites with services including authority liaisons, investigations, shrinkage control, stock loss, central command centre monitoring and entity assessments.

Human Resources:  Our partner brands can benefit from our human resources services such as recruitment through specialized recruiters within different functions; compensation and benefit with surveys and advice on market trends; always ensuring compliance with local labour law.

Accounting:  Accounting resources are offered with consistent structures in each market, centralisation of key activities in addition to optimised processes and internal controls.

Legal:  We offer specialist legal expertise in all our markets through a partnership approach, proactive advice and highly competitive fees.

IT:  Our IT department offers a state of the art infrastructure with centralised support and ITIL processes ensuring best in class business systems, supporting our partners through industry best standards and efficient delivery system.

Our activities

Introduction

The Chalhoub Group has become a major player in the beauty, fashion and gift sectors regionally, committed to building successful brands in the Middle East, offering a unique experience to its customers and excellence to its partners through its activities of retail, distribution and communication.

Retail

The Group operates over 600 points of sale in the region offering customers unparalleled services in elegant surroundings. The management of over 150,000 square meter of retail space and long-term partnerships with developers provide the Group unique perspectives on mall developments and the ability to  negotiate the best locations for its partner brands. 

Own Retail Concepts

The Group has created four multi-brand concepts, unique in their own way, designed to fill a gap in the market with choice, width and depth.

TANAGRA 

Tanagra is the preferred destination for style-savvy globalists to find the quintessence of elegance, curated by experts with a finger on the luxury pulse. The Tanagra concept fuses the past, the present and the future, offering an inspiring, refined and edited array of lifestyle gifts and art de vivre under one roof. Since opening its doors in 1980, it has evolved into an impressive network of 9 flagship stores spanning Kuwait, the United Arab Emirates, Bahrain, Qatar and Saudi Arabia.

Tanagra launched TDesign in Dubai in 2014, a multifaceted space featuring a showroom for bespoke limited editions, luxury design and custom-made pieces.

WOJOOH 

Wojooh, formally known as “Faces”, is a beauty haven filled to the brim with a tantalising array of fragrance, make-up and skincare products. Thanks to its innate understanding of the Middle East women’s beauty desires and concerns, Wojooh offers a sophisticated fusion of luxury, unconventional niche and specialty brands as well as expert advice to fulfil every need of the beauty savvy. In 2014, Wojooh launched ‘Wow by Wojooh’, the first make-up line inspired by the Middle East consumer.

www.wojooh.com

KATAKEET

Katakeet is a unique luxury children’s wear concept store. Conceived around storytelling with the contribution of British children’s book illustrator Polly Dunbar, the store is developed to ensure a unique retail experience for both parents and children. Characters Beau, Belle and Bébé guide shoppers through the store’s selection, from nursery items to clothes, shoes and occasion wear for children up to 10 years old.

www.katakeet-boutique.com

LEVEL SHOE DISTRICT

Level Shoe District is the world’s finest shoe metropolis, targeting the luxury consumer through its unparalleled collection of exclusive footwear and bespoke services. This iconic district, spanning 96,000 square feet, is recognized as a global fashion destination, with a curated space divided into 40 designer boutiques and four multi-brand areas: women’s designer and contemporary, men’s and trend.

www.levelshoedistrict.com

Franchises

Brand building and local adaptation lies at the heart of the Group’s franchise promise: from customised marketing and buying to personalised real estate and positioning guidance.

The Chalhoub Group manages an extensive portfolio of franchises with brands such as L'Occitane, Saks Fifth Avenue, Carolina Herrera, Céline, Lacoste, Marc Jacobs, Michael Kors, Tory Burch, Christofle, Baccarat, Tumi to name a few.

Joint Ventures

Shared vision and business development, combining the brand’s know-how with the Group’s expertise is the driver of the joint venture model. The Group established commercial and marketing powerhouses with names such as Louis Vuitton, Christian Dior, Sephora, Fendi, Chaumet, Christian Louboutin and Berluti.

Travel Retail

The Chalhoub Group operates travel retail services in various formats across the region through the management of duty free shops at the Cairo International Airport, a fashion concession at the Bahrain Duty Free as well as the in-flight duty free of several airlines in the region.

Distribution

The Chalhoub Group facilitates market access via its distribution companies as well as strategic alliances with international groups operating across beauty, fashion and gifts sectors.

Regional Strategy

The Chalhoub Group looks at the region as one entity offering its partners access to all markets through its regional and local hubs. The hubs are serving the Group’s own activities as well as some of the biggest luxury players such as Coty, Puig and Dior through joint venture agreements.

The regional coverage occasionally extends beyond the Middle East region to cover the Indian Sub-continent and Africa as well as some Mediterranean countries.

With over 40 years in the travel retail distribution business, the Chalhoub Group also acts as a leading supplier to local airlines and duty free stores.

Local Operations

The Chalhoub Group, through its locally based companies in Kuwait, the United Arab Emirates, Saudi Arabia, Bahrain, Egypt, Qatar, Lebanon, Jordan and India; applies its hands on expertise and market knowledge to maximize penetration and visibility of brands by:

  • Channelling brands through appropriate local networks
  • Implementation of key account management strategies
  • On-going market research and assessment of consumer preferences
  • Adapted marketing and merchandising programmes

Communication

Through its regional partnership with Havas Group since 2007, one of the world’s largest, most integrated and fastest growing communications groups, the Chalhoub Group offers a broad range of strategic communications services.

Havas’s commitment to an integrated operating model is represented by the Dubai Havas Village, located in Knowledge Village. Incorporating media, digital, creative, marketing, advertising and PR all under one roof, it shows a continued dedication to providing clients a total 360 communications offering through seamless and organic integration. Clients which currently take advantage of this offering include Coty, Woojoh and Level Shoe District.

Havas Media Middle East       Havas Worldwide Middle East       Havas PR Middle East

 

Media & Strategy

Havas Media Middle East’s mission is to unite brands and people through meaningful connections and drive business success through organic marketing. Regional clients include Emirates Group, LG Electronics, Chanel, Hyundai, Kia, PUIG, Aldar and many more, across a wide variety disciplines.

Servicing clients through a portfolio of specialist teams that span media planning, strategy, trading, international management, digital, mobile, social media, content, experiential, entertainment and sport, their simplified and integrated structure with digital at its core allows for one of the most integrated, agile and responsive media teams in the industry.

 

Advertising & Branding

Havas Worldwide Middle East, the advertising and branding branch of Havas, develops innovative, multi-channel strategies for its clients, drawing on a community of talents and expertise in three key areas: consultancy, creative and content. Havas Worldwide is committed to being the most future-focused ideas agency by being more agile, more collaborative, and more digitally innovative.

PR & Events

Havas PR Middle East is the public relations and corporate communications arm of Havas Worldwide, and was established to manage and empower brands, addressing any of their corporate and marketing communications needs. Havas PR’s sector expertise embraces retail, lifestyle, leisure, food and drink, automotive, aerospace, technology, finance and healthcare.

Their deep understanding of the regional context and the business, coupled with a focus on proactive strategy and creativity, regional insight and excellent media relationships add up to a winning formula, ensuring their clients receive a strong return on investment.

Havas specialists tailor seamless local and regional solutions, leveraging all necessary PR pillars to address any client requirement and business objective: Corporate and Consumer PR; Corporate identity and Communication; Reputation and Crisis Management; Public Affairs and Media Coaching; Event Management; and Digital Marketing.

 

Chalhoub impact

Sustainable Engagement

As the leading partner for luxury across the Middle East, the Group believes that its responsibility is to be a role model...

Education

The Group aims to empower the youth living in the Arab World, and more specifically GCC nationals, by supporting academic institutes...

Environment

The Group strives to reduce its carbon footprint and educate employees on regional environmental issues.

Humanitarian

The Group takes action as global citizens to better the livelihood of those in need.

Sustainable Engagement

As the leading partner for luxury across the Middle East, the Group believes that its responsibility is to be a role model, to give back to the community and to be part of the engaged organisations that are building a sustainable future. We therefore also encourage and motivate our team members to be engaged both on professional and personal levels in order to protect future generations. This is why we have created Chalhoub IMPACT, the sustainable engagement strategy for the Chalhoub Group, which aims to engage its teams and partners to enhance its social and environmental performance. It is split into 3 pillars:

  • Empowering youth through education
  • Environmental sustainability through behaviour change
  • Humanitarian assistance through awareness and fundraising for social issues affecting local and global society

Our dedication to sustainable engagement is rooted in our Group values and it is these that have nurtured our environmental and social responsibility. We have adopted education as a key channel to facilitate the development process believing that it is the first and foundational step in understanding how to address social and environmental challenges of today in the region.

The Chalhoub Group is the first luxury group amongst the 207 members in the region to become a member of the United Nations Global Compact in 2014. By becoming a member, we have joined the ranks of international, socially responsible businesses who are striving to forge the way for responsible business. Through this membership, we commit to aligning our operations and strategies with the ten universally accepted principles in the areas of human rights, labour, environment and anti-corruption. In order to fulfil our commitment to our membership, we have released our first Sustainability Report entitled Nurturing Engagement. This report covers our holistic approach to sustainability including how we conduct our business, our impact on the economies we work in, environmental stewardship, our people and quality in our operations, as well as our sustainable performance.

By being committed to implementing sustainable practices into their business, the Chalhoub Group was awarded in 2014, for the second consecutive year, the CSR Label from the Dubai Chamber of Commerce.

For us, engagement is the key to a sustainable future and we encourage all our stakeholders to join us on this journey.

 

Education

A main focus
The Group aims to empower the youth living in the Arab World, and more specifically GCC nationals, by supporting academic institutes in the Middle East and Europe. The Chalhoub Group launched a partnership with Khalifa Fund, an entity of the Abu Dhabi government to support local entrepreneurs through training and mentorship offered by the Group. Other initiatives include the development of a professorship in luxury brand management with the American University of Sharjah (AUS) and supporting Syrian students with limited means in a devastated country with scholarships in the United Kingdom. The Group’s dynamic role is reinforced through a specialised internship programme for those students attending partner universities, allowing for a designated space for career development.

There is a strong education component in all actions undertaken by the Chalhoub Group such as the “Gift of Giving” initiative through which over 10,000 school supply packs were distributed regionally to ensure that children are prepared for the new school year. In addition, selected students and employees attend the innovative educational leadership conference ”One Young World” allowing them to discuss international, social and environmental issues with world renowned global leaders.

In 2014, the Group has opened the Chalhoub Learning centre in Bekaa Lebanon in conjunction with Jusoor, a non-profit, non-political and secular organisation that offers education services to Syrians. The centre offers basic mathematics and English lessons to help refugee children join the formal learning system.

The Chalhoub Group offers a growing scholarship programme with an outreach of 17 students annually.

 

Environment

The Group strives to reduce its carbon footprint and educate employees on regional environmental issues. Teams work together to achieve green building standards, applying for LEED Silver/Gold certification for its main warehouse, future office headquarters and new retail store, Katakeet. In addition, the main warehouse has been ISO 14001 certified since 2010.

The Group has introduced an environmental policy and energy efficiency campaign to ensure environmental responsibility is a part of the Group processes and policies. The environmental policy underlines the Group’s commitment to all stakeholders while illustrating the Group’s priorities in this domain. 2014 has also seen the introduction of a Chalhoub Group ‘Sustainable Stores Checklist’ which ensures that all new store openings going forward will adhere to energy efficiency standards. The checklist also covers daily store operations in which store managers oversee daily green practices related to waste management and energy saving.

On an educational level, each year our employees participate in a range of activities to raise awareness about environmental issues and promote stewardship. These include Tree Planting, Underwater Clean Ups and Beach Clean Ups.

 

Humanitarian

The Group takes action as global citizens to better the livelihood of those in need. A milestone campaign for the Group is the “Hope for Cancer Patients” Campaign in which the Group raises funds and awareness for local charitable through selling specifically designed daffodil shaped pins at stores in the UAE and Saudi Arabia.  The campaign is run in over 200 stores and requires the training and commitment of over 300 retail employees. Annually daffodil pins sales are increased and all sales are doubled by the Group as an appreciation for the support demonstrated by customers visiting Chalhoub Group stores.

In addition to this campaign, the Group is quick to react to global disasters by facilitating and matching collections made by colleagues across the region.

 

Press

recent articles

  • Patrick Chalhoub on the lucrative but volatile world of Middle East luxury

    John Underwood speaks to Patrick Chalhoub on highest-end retail and why a 97,000 sq ft shoe shop is nothing without ultra-personal customer service.

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  • Middle East: Towards more sustainable luxury products?

    Consumer mindsets are evolving in the Middle East on sustainable development and corporate social responsibility.

    Open the PDF
  • Sustainability in the Gulf- a paradox ?

    Intimate knowledge of the Middle East and its people is at the forefront of the Chalhoub Group's business practices.

    Open the PDF
  • Chalhoub outlines Gulf luxury market future perspectives

    In its recent White paper 2015"Luxury in the Gulf : a sustainable future?" Report Chalhoub Group, one of the leading luxury retailer in the Middle East, looks to answer such questions.

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  • Jobless Teens seen as Key Challenge in Mideast

    A Chalhoub Group study warns dependency on oil is another threat to the Gulf's retail market.

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  • Sustainability in the Middle East - looking beyond luxury

    With the values of government, businesses and consumers aligned, the Gulf region shows that luxury and wealth are no barrier to sustainable commerce.

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  • Interview with Antoine Joujou General Manager of Wojooh

    The beauty sector represents 47%of our activity. Its is a real growth driver on this market.

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  • Middle East & Africa overtakes Latin America

    In a recent White Paper released by Chalhoub Group, "Luxury in the Gulf: A sustainable future ?" It was revealed that in the Middle East, 83% of the global luxury consumers surveyed expect the luxury companies they buy from to proactively engage in sustainable practices.

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  • Research says consumers expect sustainability from luxury brands

    Dubai-based retail and distribution partner to luxury brands Chalhoub Group has published a new white paper entitled"Luxury in the Gulf : a sustainable future?"

    Open the PDF
  • New Chalhoub Group white paper explores industry approach to sustainability of luxury goods in the Middle East

    Detailed knowledge of the Middle East, and its people is at the forefront of Chalhoub Group's business practices.

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  • Middle East: High-end consumers expect sustainability from luxury brands

    Dubai-based luxury retail and distribution partner Chalhoub Group has published a new white paper that includes comments from prominent figures in the luxury industry.

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  • Responsible Business Summit 2015

    Social media coverage

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  • Khalifa Fund and Chalhoub Group organise a training course

    KhalifaFund for Enterprise Development, in collaborationwith Chalhoub Investment Group, has organised a training course about the retail and methods ofdeveloping and managing them in United Arab Emirates.

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  • Market watch: Middle East

    More brands are paying closer attention to theMiddle East, given the region’s youth population,high purchasing power and retail development...

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  • Luxury: new consumption trends in the Gulf countries

    Luxury represents a significant lever for growth in the Gulfcountries, and the Chalhoub group is now shaping the futureof consumption trends in the region.

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  • Chalhoub Group: building brands in the Middle East

    The Chalhoub Group has been supporting and developping luxury brands in the Middle East for almost six decades, and now operates in 14 countries.

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white papers

Sign In
  • White Paper 2015

    Luxury in the Gulf: a sustainable future?

    Download
  • White Paper 2014

    The Chalhoub Group second white paper “Gulf luxury consumers: a world apart?” aims to unveil the particular lifestyle and the specific codes associated with luxury consumption in the Gulf. It defines a set of three consumer archetypes together with the key trends and potential evolution of luxury demand in the region.

    Download
  • White Paper 2013

    The Chalhoub Group “Luxury in the Middle East: an easy sell?” is the Group’s first white paper examining the environment for luxury in the region, the size and structure of the market and its consumers’ approach to luxury, specifically the nuances between them within the region.

    Download

press releases

  • Chalhoub Group, the leading partner for luxury across the Middle East launches its new corporate website

    Chalhoub Group, the leading partner for luxury across the Middle East launched…

    Read more >
  • Chalhoub Group, the leading partner for luxury across the Middle East commits to a sustainable strategy

    The Chalhoub Group is pleased to announce that it has joined the United Nations…

    Read more >

Chalhoub Group, the leading partner for luxury across the Middle East launches its new corporate website

Chalhoub Group, the leading partner for luxury across the Middle East launched its new corporate website highlighting 60 years of building brands in the region with passion and excellence. The revamped website has been designed to showcase in a simple and modern way the Group’s expertise and added value through different sections: our Group, our activities, our sustainable engagement, the press and a link to the career’s website.

"We are very happy to launch our revamped website coinciding with the year of our 60th anniversary. Our aim is to propose to our external parties whether partners, potential partners, press and job seekers, a tool to learn more about our journey, what the Chalhoub Group committed team members do, our engagement towards the region and its people and the different career opportunities within the Group." commented Patrick Chalhoub, co-CEO of the Chalhoub Group.

"We live in a fast moving digital world. As a leader in our field, it is a necessity to provide tools which are designed and developed to be in line with the latest digital trends. Through this user friendly tool, people will enjoy learning about the Group. The website will be constantly updated with new content and latest news." said Anthony Chalhoub, co-CEO of the Chalhoub Group.

We invite you to discover the new Chalhoub Group website available in three languages English, French and Arabic on desktop, mobile or tablet by clicking on this link: www.chalhoubgroup.com

About the Chalhoub Group

The Chalhoub Group has been the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and communication based in Dubai, the Group has become a major player in the beauty, fashion and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, the Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 11,000 people, implemented in 14 countries, and a network of over 600 retail stores, the Group's success is attributed to its most valued asset: highly skilled and dedicated teams. Professionalism and passion are what fuels the Chalhoub Group's competitive edge in today's market.

By demonstrating commitment to sustainable business, the Chalhoub Group was awarded in 2014, for the second consecutive year, the CSR Label from the Dubai Chamber of Commerce and has been accepted as a new member of the United Nations Global Compact Community.

For more information, please visit www.chalhoubgroup.com

or contact Rachel El Helou - Events & PR Specialist

+971 (0)4-804 5000

rachel.elhelou@mailmac.net

Chalhoub Group, the leading partner for luxury across the Middle East commits to a sustainable strategy

The Chalhoub Group is pleased to announce that it has joined the United Nations Global Compact Community in 2014. The Chalhoub Group is the first luxury group amongst the 207 members in the region to become a member of this prestigious organisation. The UN Global Compact is a strategic policy initiative for businesses that are committed to aligning their operations and strategies with ten universally accepted principles in the areas of human rights, labour, environment and anti-corruption, while most importantly committing to work towards the sustainable development goals of the region.

This initiative and new membership brings the Group into stronger alignment with its commitment and contribution to sustainability, dignity and transparency. It is also anchored in the Group’s values of respect, excellence and entrepreneurial spirit that have been guiding the Group for the last 60 years. In 2009, the Group created a corporate social responsibility programme which has evolved into a holistic sustainability strategy. The Chalhoub sustainable engagement strategy underlines its mission to engage employees and stakeholders in this process.

The aim of this strategy is to contribute to the long-term development of the Middle East through the Group’s dedicated resources. As the leading partner for luxury across the Middle East, the Chalhoub Group has decided to take the lead and act as a role model for the region to ensure a sustainable future for generations to come. This unique model has been tailor-made to the region’s needs. The Group believes that through education, we will be able to address societal, environmental and humanitarian issues. The Middle East is known to have the highest youth unemployment in the world. The Group empowers local youth regionally and internationally through capacity building (partnerships, scholarships and mentorships, entrepreneurship, etc.) reducing the gap between skillset and market demands.

We are a family business driven by the values of respect, excellence and entrepreneurial spirit. We believe that sustainability is the balance between economic priorities, promoting empowerment for all stakeholders and environmental protection. This year, we are celebrating 60 years of building brands in the region and throughout our journey we have learned and we are convinced thatPress Releasesustainable business is in an opportunity to create value while making the world a better place.” said Patrick Chalhoub, co-CEO of the Chalhoub Group.

Environmental conservation is also a key issue addressed through the UN Global Compact, and as a member, the Chalhoub Group is expected to follow high standards of responsibility. The last half decade has seen unprecedented economic growth for the region, but with this has come an increased demand for energy and natural resources. The Chalhoub Group strives to reduce the environmental footprint through engagement, awareness and efficiency of operations.

Our commitment to environmental sustainability continues to be driven by the engagement of our stakeholders through an education and awareness process. Several of the GCC countries contribute to the highest rate of greenhouse gas emissions per capita and fall within the scope of our regional operations. The key challenge is turning this trend around is a change of mind-set. We are obliged as a business operation in these countries to advocate for environmental protection.” said Anthony Chalhoub, co-CEO of the Chalhoub Group.

As part of their commitment and through this membership, the Chalhoub Group has promised to release an annual report sharing their sustainability performance. This report has received third party verification from the Global Reporting Initiative, a leading organisation in this field, promoting this way of reporting for organisations to become more concerned about the future.

The Group has embarked on this journey of sustainability knowing the path is long and with many obstacles along the way.

 

ABOUT THE CHALHOUB GROUP

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the Group has become a major player in the beauty, fashion and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, the Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 11,000 people, implemented in 14 countries, as well as operating over 600 retail stores, the Group's success is attributed to its most valued asset: highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group was awarded in 2014, for the second consecutive year, the CSR Label from the Dubai Chamber of Commerce and has been accepted as a new member of the United Nations Global Compact Community.

For more information, please visit www.chalhoubgroup.com

or contact Rachel El Helou - Events & PR Specialist

+971 (0)4-804 5000

rachel.elhelou@mailmac.net

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Legal Notice

LEGAL NOTICE

This legal notice describes the conditions of use of our websites www.chalhoub-group.com and chalhoubgroupcareers.com (the “Website”).

By connecting to the Website, you acknowledge that you have read understood and accepted without limitation or reservation these conditions of use and undertake to respect them.

The Website is owned and operated by

M.C.T. FZE a Jebel Ali Free Zone Establishment organized and existing under the laws of the Emirate of Dubai, under the Trading Licence 04616 domiciled at PO Box 261075, Jebel Ali, Dubai –United Arab Emirates. Tel.: + 971 (0) 4 804 55 00 (“CHALHOUB”)

Chief Editors:  Marie-Hélène Strauss and Angelica d’Andlau

Content

CHALHOUB commits itself to ensuring, to the best of its ability, that the information posted on the Website is correct and up-to-date. CHALHOUB reserves the right to correct the Website's content at any time and without notice. However, CHALHOUB cannot guarantee the correctness, precision, thoroughness or completeness of the information available on the Website.

Availability

You acknowledge that (i) it is technically impossible that the Website will be provided free of defaults and that CHALHOUB cannot take any responsibility for this, (ii) that defaults may lead to the temporary unavailability of the Website, and that (iii) the operation of the Website may be adversely affected by conditions and performances outside CHALHOUB’s control, such as, for example, transmission and telecommunication links between CHALHOUB and you and between CHALHOUB and other systems and networks.

CHALHOUB and/or its suppliers may, at any time, temporarily or in permanently modify or interrupt, all or part of the Website in order to perform maintenance work and/or make improvements and/or changes to the Website. CHALHOUB is not liable for any modification to or suspension or interruption of the Website.

Limitation of liability

The materials in the Website and all other sites are provided “as is”, without any kind of warranty, whether express or implied. CHALHOUB does not offer any express or implied warranty relative without limitation to their merchantability and fitness for a particular purpose.

CHALHOUB cannot be held liable:

  • for any use of, or interruption or unavailability of the Website;
  • for any loss of data;
  • for any bugs, virus, or other technologically harmful material that may infect your computer equipment, due to your use of the Website or to your downloading of any content on it, or on any website linked to it;
  • for any errors or omissions contained in the information available on the Website;
  • for any and all damage resulting from a third party's fraudulent intrusion which causes modifications to the information contained on the Website;
  • for any direct or indirect damage, whatever its cause or causes, nature, origins or consequences. This includes profit, client and data losses or any other loss of material goods arising from anyone's access or failed access to the Website, or any credit granted or reliance made to information coming directly or indirectly from the Website.

Links

The Website may include links to other websites or other Internet sources. CHALHOUB cannot control these sites and external sources. Hence, CHALHOUB cannot be held responsible for those sites or external sources, and declines any responsibility for the content, advertising, products, services and any other material available on or branching off those sites and external sources. In addition, CHALHOUB cannot be held responsible for any damage or losses, true or alleged, deriving from the use or from having trusted the content, or goods and services available on those sites or external sources.

Intellectual property rights

All information or documents (text, animated or static images, databases, sounds, photographs, know-how or cited products), trademarks, logos and domain names contained in the Website as well as all elements created for the Website and its general structure are either the property of CHALHOUB or the companies within the CHALHOUB Group or are subject to rights to use, duplicate or communicate to the public that have been granted to such.

This information, documents and items are subject to international laws protecting copyright insofar as they have been made available to the public via this Website. No licence or any right other than to view the Website has been granted to any party with regard to intellectual property rights.

Duplication of Website documents is authorized solely as information for personal and private usage. Any duplication or usage of copies made for other purposes is formally prohibited and subject to prior and formal authorization by CHALHOUB. In all cases, authorized duplication of information stored in this Website must cite the source and make adequate references as to proprietary.

 Changes

CHALHOUB may update these conditions of use of the Website at any time, without notice. Consequently, you are invited to regularly refer to the latest conditions of use in effect.  

Applicable law

The Website and its content are governed by the Laws of the Emirate of Dubai and the federal laws if the United Arab Emirates. Any possible litigation referring to the Website and its content will come under the competence of the courts of the Emirate of Dubai, United Arab Emirates.

 

The Website is hosted by the Chalhoub Group.

Design & website development: Havas Digital Middle East 


 

Privacy Policy

PERSONAL DATA PROTECTION POLICY

This Personal Data Protection Policy details the CHALHOUB policy with regard to personal data provided on its websites www.chalhoub-group.com and chalhoubgroupcareers.com (the “Website”).

CHALHOUB respects your concerns regarding the confidentiality of personal information and data provided by you. By providing your personal information and data, you consent to the use, analysis and, where applicable, disclosure of such information by us for purposes associated in particular with your requests for our newsletters, press releases and recruitment messages. Consequently, we encourage you to read this policy carefully. This Personal Data Protection Policy applies to all personal data provided by you on our Website.

CHALHOUB may collect and process the following data about you

Information you give us. You may give us information about you by filling in forms on the Website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to receive our Newsletter or participate in discussion boards or other social media functions on the Website (this includes Facebook, Instagram, Pinterest, Twitter and Tumblr) and when you report a problem with our Website. The information you give us may include your name, address, e-mail address and phone number, personal description and photograph.

Information CHALHOUB collects about you. With regard to each of your visits to the Website CHALHOUB may automatically collect the following information:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the Website (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Cookies

The Website uses cookies to distinguish you from other users of the Website. A cookie is a small file of letters and numbers that we put on your computer. This helps us to provide you with a good experience when you browse the Website and also allows us to improve the Website.

CHALHOUB uses data held about you in the following ways:

Information you give to us. CHALHOUB will use this information:

  • to provide you with information about goods and services CHALHOUB offers;
  • to notify you about changes to our service;
  • to ensure that content from the Website is presented in the most effective manner for you and for your computer.

Information CHALHOUB collects about you. CHALHOUB will use this information:

  • to administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve the Website to ensure that content is presented in the most effective manner;
  • to allow you to participate in interactive features of our service;
  • as part of our efforts to keep the Website safe and secure;
  • to measure or understand the effectiveness of advertising CHALHOUB serves to you and
  • to make suggestions and recommendations about goods or services that may interest you.

Disclosure of your information

CHALHOUB may share your personal information with any member of the CHALHOUB Group, which means its subsidiaries, its ultimate holding company and its subsidiaries.

Protection of your data and respect of your privacy

CHALHOUB has made every effort to put in place suitable precautions to safeguard the security and privacy of personal data, and to prevent it from being altered, corrupted, destroyed or accessed by unauthorized third parties.

However, CHALHOUB does not control each and every risk related to the use of the Internet, and therefore warns visitors of the potential risks involved in the functioning and use of the Internet.

CHALHOUB will treat your data subject to the UAE legislation.

This legislation allows you to access, rectify and delete any personal information by submitting a written notice to the following address: M.C.T. FZE a Jebel Ali Free Zone establishment organized and existing under the laws of Dubai, under the Trading Licence 04616 domiciled at PO Box 261075, Jebel Ali, Dubai –United Arab Emirates. Tel.: + 971 (0) 4 804 55 00 FAO: M.C.T FZE Business Development Division.

Changes

Any changes CHALHOUB may make to this Personal Data Protection Policy in the future will be posted on this page. Please check frequently to see any updates or changes to it.

Contact

Questions, comments and requests regarding this policy are welcomed and should be addressed to M.C.T. FZE a Jebel Ali Free Zone establishment organized and existing under the laws of Dubai, under the Trading Licence 04616 domiciled at PO Box 261075, Jebel Ali, Dubai –United Arab Emirates. Tel.: + 971 (0) 4 804 55 00 FAO: M.C.T FZE Business Development Division.

 

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